Assistant Store Manager resume example with 11+ years of experience
Attentive [Job Title] with [Number] years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Dedicated and hardworking [Job Title] able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
- Sales Techniques
- Customer Service
- Stock management
- Able to lift [Number] lbs.
- Interior and exterior cleaning
Addison, IL, 02/2018 - Current
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
Minocqua, WI, 10/2016 - 10/2017
- Investigated alarms and disturbances to maintain safety.
- Surveilled all areas within facility to identify suspicious behavior.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Responded to emergency situations quickly to minimize risk and injury.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Provided security presence for over [Number] events with [Number] attendees.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Guarded restricted areas to prevent unauthorized entry.
Mosinee, WI, 03/2013 - 02/2016
- Investigated alarms and disturbances to maintain safety.
- Surveilled all areas within facility to identify suspicious behavior.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Documented all security-related situations and submitted in-depth reports to [Job title].
San Juan, PR, 09/2003 - 02/2008
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
- Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
- Assisted with purchases, locating items and signing up for rewards programs.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Restocked [Location] with silverware, straws, napkins and condiments.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Prepared food, including [Type], [Type] and [Type] items.
- Operated cash register, collected payments and provided accurate change.
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Resume Overview
School Attended
- Eldarado High School
Job Titles Held:
- Assistant Store Manager
- Security Officer
- Security Officer
- Customer Service Cashier
Degrees
- High School Diploma
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