Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Experienced Customer Service with over 4 years of experience in. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Bilingual Spanish/English
  • Multitask
  • Great customer service
  • Relationship building and management
  • Goals and performance
  • Customer experience
  • Service recommendations
  • Spanish translation
  • Payment processing
  • CRM Systems
  • Problem-solving
  • Account management
  • Call center operations
  • Complaint resolution
  • Multi-line phone talent
  • Data Entry
Work History
Assistant Store Manager, 06/2019 - Current
Holiday Station Stores - Workday Miltona, MN,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Successfully manage customer accounts, help ensure that payments are made in a timely manner and collect on past due accounst by contacting customer by telephone
  • Accurately determine loan/pawn values based off of a comprenshive vehicle appreisal.
  • Make daily bank deposits, accept customer payments, proccess vehicle liens and comply with Company policies and procedures as well as applicable local, state and federal laws adn regulations.
  • Help increase store profitability trough customer relationship development, referrals, community, involvement and marketing campaings.
  • Mantain customer transaction information on the point-of-sale system
  • Set up and maintain customer accounts in accordance with Company procedures and in a confidential manner
Supervisor, 07/2018 - 05/2019
Johns Hopkins Bayview Medical Center Baltimore, MD,
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Set overall vision and provided team leadership.
  • Monitored workshop work flow for 10 employees.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Delegated tasks to others on grooming team.
  • Limited portion sizes and used garnishes to control food costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Coordinated and organized all shop inventory.
Waitress and Cashier , 05/2017 - 07/2018
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
Internship Student, 03/2016 - 11/2016
  • Answered and directed outbound and inbound phone calls per day.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Recruited and screened qualified potential employees.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
High School Diploma: , Expected in 07/2012
U. E. Divino Nino - VENEZUELA ,
: Human Resources Development, Expected in

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School Attended

  • U. E. Divino Nino

Job Titles Held:

  • Assistant Store Manager
  • Supervisor
  • Waitress and Cashier
  • Internship Student


  • High School Diploma
  • Some College (No Degree)

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