Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned store manager with 5 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.

Used hand trucks and manual and electric pallet jacks to safely lift and move packages.

Accomplished Assistant Manager with 5 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Accomplished and skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

  • Staff Supervision
  • Inventory Control
  • Store Management
  • Staff Management
  • Cash Handling
  • Store Merchandising
  • Cleaning
  • Cash Register Operation
  • Store Operations
  • Product Knowledge
  • Visual Merchandising
  • Goals and Performance
Work History
Assistant Store Manager, 06/2020 - 10/2020
The Dimarco Group Dansville, NY,

Walked through store areas every evening to identify and proactively resolve issues negatively impacting operations.
Supervised and evaluated staff of 6including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Responded to customer concerns, working with manager to raise customer satisfaction ratings by 35% in 1 year.

  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Store Associate, 02/2020 - 08/2020
Circle K Stores, Inc. Converse, TX,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
Order Fufillment Specialist, 11/2019 - 01/2020
The Realreal, Inc. Atlanta, GA,

Packed general merchandise products using packing materials as directed by company specifications.

  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Merchandising Assistant Store Manager, 10/2015 - 12/2019
Party City City, STATE,

Conducted weekly walk-throughs with General Manager to discuss interior visual displays, including store window presentation.
Completed yearly inventory counts to verify stock levels, address discrepancies and forecast future needs.

  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
High School Diploma: General Studies, Expected in 05/2014
Northgate High School - Newnan, GA

Member of National Honor Society
Graduated with 4.2 GPA
Graduated in Top 10% of Class

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School Attended

  • Northgate High School

Job Titles Held:

  • Assistant Store Manager
  • Store Associate
  • Order Fufillment Specialist
  • Merchandising Assistant Store Manager


  • High School Diploma

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