Assistant Store Manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated and responsive Teacher/School Staff Member with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of all skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning. Have great customer service experience and leadership skills(retail). Have administrative experience and learning bookkeeping to broader skills and knowledge to be able to be used in different positions of business if needed.
Skills
Stock management
POS systems operations
Records maintenance
Customer relations
Bilingual (Russian and English)
Teaching technics
Sales improvement technics
Merchandising
Leadership development
Team Management
Supervision
Planning and Coordination
Safety inspections
Team Building
Problem Resolution
Issue resolution
Problem resolution
Payroll management
Mediation and advocacy talent
Teaching, tutoring and counseling
Tutoring and after school help
Excellent classroom management
Public speaking
Calm under pressure
Positive atmosphere promotion
Interactive teaching/learning
Motivating students
Creative lesson plan development
Data analysis and research
Accounting operations management
Account reconciliation
Experience
Assistant Store Manager, 01/2003 to Current The Cato Corporation – Morrisville, NC,
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Prepared payroll reports
Researched and corrected payment discrepancies
Worked with Microsoft Word and Outlook
Assessed, optimized and elevated operations to target current and expected demands.
Trained employees in inventory practices, POS systems and product knowledge.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Monitored supplier operations to verify quality, delivery schedule.
Partnered with management team to develop and implement merchandising plans to guarantee profitability on weekly basis.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Mentored team on effective upselling and cross-selling techniques.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Processed credit and debit card payments and returned proper change for cash purchases.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Coached and developed store associates through formal and informal interactions.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Was chosen to additionally serve as merchandise presentation trainer in order to bring all the stores in the district to given guidelines to store presentation.
Traveled to different store locations helping with store openings and store presentation
Has done store audits, till counts, store opening and closing procedures as a key carrier.
Received and processed freight.
Led the team to success by training and guiding toward achieving monthly credit card goals (opening credit card accounts for customers).
Played active role in implementing loss prevention strategie
Cashier/Customer Service Representative, 05/2000 to 01/2003 Mare Island Technology Academy – Vallejo, CA,
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Worked closely with front-end staff to assist customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Compiled and updated client data to track payments trends and support accurate accounting.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Resolved issues regarding customer complaints and escalated worsening concerns to the Management for remediation.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Properly verified customer identification for alcohol or tobacco purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked at customer service desk cashing checks, issuing money orders, Western Union money transfers, answered phone calls.
Assistant Director, 08/2000 to 03/2002 Coxhealth – Shell Knob, MO,
Met all recordkeeping and reporting requirements.
Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
Produced and distributed team newsletters, email updates and other forms of communication.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Cultivated and maintained positive working relationships with employees and freelance personnel.
Received client payments and entered data in the computer.
Worked with children as needed by being a substitute teacher.
Helped Day Care Director to organize special Events for children and parents.
Directed teams of professionals in special projects and daily operations.
Mentored and supported new employees on industry practices and business operations.
Substitute Teacher, Elementary School, 08/1999 to 05/2000 Monett School District – City, STATE,
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Directed group activities to promote immersive, play-based learning.
Engaged students in discussions to promote interest and drive learning.
Teacher, 08/1997 to 08/1999 Nevskaya Christian School – City, STATE,
Established positive relationships with students, parents, fellow teachers and school administrators.
Mentored and counseled students with social adjustment and academic problems.
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Taught students to exercise problem solving methodology and techniques during tests.
Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
Set and communicated ground rules for classroom based on respect and personal responsibility.
Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
Established weekly anecdotal records and portfolios in order to assess student progress.
Tested students with quizzes, essays and exams to gauge learning effectiveness.
Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Education and Training
High School Diploma: , Expected in 05/1987 High School #557 - St.Petersburg, Russia GPA:
Bachelor : Early Childhood Education, Expected in 05/1992 Teacher’s College - St.Petersburg, Russia GPA:
Bachelor : Early Childhood Education, Expected in 05/1996 Teacher University - St.Petersburg, Russia GPA:
: Accounting Technology And Bookkeeping, Expected in Ashworth College - Norcross, GA GPA:
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