LiveCareer-Resume

assistant store manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.


Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills
  • Business Leader
  • Employee Performance Evaluations
  • Administrative Management
  • Hiring and Onboarding
  • Handling Terminations
  • Corrective Actions
  • Performance Monitoring and Evaluation
  • Knowledge of Candidates
  • Retail Store Management
  • Constructive Feedback
  • Talent Development
  • Workflow Schedules
  • Proper Staffing
  • Compliance Requirements
  • P&L
Work History
Assistant Store Manager, 11/2016 - Current
Northern Tool + Equipment Faribault, MN,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Asset Protection Associate, 11/2015 - 11/2016
Eastern Mountain Sports Randolph, MA,
  • Controlled reduction of loss inventory by protecting company assets.
  • Checked CCTV for evidence of shoplifting.
  • Patrolled store departments to check for suspicious activities.
  • Wrote reports for internal and external crime, burglary or theft.
  • Kept patrons and employees safe and from criminal activity.
  • Contacted local authorities and apprehended shoplifters.
  • Wrote reports outlining activities and results.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Represented Wal-Mart in court proceedings and investigations.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Background-checked potential investors, partner companies and employees and drafted reports of findings.
  • Built cross-functional relationships with business partners to reduce losses.
Security Specialist, 07/2012 - 12/2015
The Aerospace Corporation Peterson, CO,
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Screened incoming employees, personal belongings and shipments for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
Correctional Lieutenant, 07/1997 - 07/2012
State Of Indiana Vevay, IN,
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Supervised 42 employees and performance of tasks and managed 150 offenders.
  • Completed daily work report sheets and delegated tasks to employees.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Instructor For Police & Corrections Officers: Corrections/Police, Expected in 09/2010
-
Maryland Correctional Training Commission - Salisbury, Maryland,
GPA:
Status -
First Line Administrator: Corrections/Police, Expected in 12/2008
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Maryland Police And Correctional Training - Sykesville, Maryland,
GPA:
Status -
First Line Supervisor Training: Corrections, Expected in 07/2002
-
Maryland Correctional Training Commission - Dundalk, Maryland,
GPA:
Status -
Fire Safety Officer: Corrections, Expected in 05/1998
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Maryland Correctional Training Commission - Woodstock Maryland,
GPA:
Status -
Correctional Training Program: Correctional Academy , Expected in 09/1997
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Wor-Wic Community College - Salisbury, MD
GPA:
Status -
High School Diploma: , Expected in 05/1994
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Queen Anne's County High School - Centreville, MD
GPA:
Status -

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Resume Overview

School Attended

  • Maryland Correctional Training Commission
  • Maryland Police And Correctional Training
  • Maryland Correctional Training Commission
  • Maryland Correctional Training Commission
  • Wor-Wic Community College
  • Queen Anne's County High School

Job Titles Held:

  • Assistant Store Manager
  • Asset Protection Associate
  • Security Specialist
  • Correctional Lieutenant

Degrees

  • Instructor For Police & Corrections Officers
  • First Line Administrator
  • First Line Supervisor Training
  • Fire Safety Officer
  • Correctional Training Program
  • High School Diploma

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