Hard working and energetic manager and top rated sales associate with more than 12 years leading teams in consistently achieving aggressive stretch goals. Focused on customer satisfaction throughout all stages of the sales life cycle. Experienced, action- oriented with strong ability to communicate effectively with technology ,executive and business audiences. Accomplished and skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
- Inventory management
- Merchandising and display
- Products and services
- Staff scheduling
- Order processing
- Mentoring and coaching
- Operations
- Customer service oriented
- Strong communication skills
- Time management
- Budgeting and finance
- Extremely organized
- Data entry
Quick Bookkeeping and Accounting LLC ,2017
QuickBooks
Notary Signing Agent NNA , 2017
Notary Public
Camarillo, CA, 07/2017 - Current
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Prioritized helping customers over completing other routine tasks in the store.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- In charge of store Payroll, supplies and change orders , scheduling , Policies updates, associates training, LP awareness.
- Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
- Monitored security and handled incidents in a calm and professional manner.
- Coached the team on effective upselling and cross-selling methods.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Performed mandatory audits to ensure compliance in all areas were met.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Destin, FL, 02/2017 - Current
- Met with clients in professional environment to witness signings
- Managed digital databases and physical file systems
- Checked documents and identifying credentials for all parties
- Updated journal with names and dates for permanent record
- Administered oath to document signers to obtain affirmation of truth
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Interacted with customers professionally by phone, email or in-person to provide information and set signing appointments
- Organized, reviewed and filed paperwork for secure recordkeeping
Allen, TX, 09/2014 - 06/2017
- Managed the sales organization in the store, supporting the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management and planned cost recovery goals
- Ensured that corporate programs and policies were executed in a way that maximizes store cost recovery, through superior customer services with both Associate and asset productivity
- Assured that all Outlet Store presentation standards were maintained at the highest possible level
- Completed weekly schedules according to payroll policies
- Trained all new managers on store procedures and policies
- Worked closely with the district manager to formulate and build the store brand.Addressed and corrected sales staff communication issues in a tactful and effective manner
- Analyzed marketing information and translated it into strategic plans
- Trained staff to deliver outstanding customer service
- Kept current on market and product trends to effectively answer customer questions
- Held each team member accountable for achieving brand and performance goals
- Recruited, hired, developed and retained retail talent for the company
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
City, STATE, 02/2006 - 09/2014
- Assisted with the merchandising process, operations and execution of store and company standards
- Resolved associate and customer relations concerns
- Proactively engaged with customers to exceed their needs and generating revenue by driving a sales culture
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Determined staff promotions and demotions, and terminated employees when necessary
- Reorganized the sales floor to meet company demands
- Addressed customer inquiries and resolved complaints
- Maintained visually appealing and effective displays for the entire store
- Offered exceptional customer service to differentiate and promote the company brand
- Educated customers on product and service offerings
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School Attended
- Ashworth College
- Technical Institute
Job Titles Held:
- Assistant Store Manager
- Notary Public and Certified Signing Agent
- Assistant Store Manager
- Assistant Store Manager
Degrees
- Bookkeeping
- Accounting
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