Assistant Store Manager Resume Example Company Name

ASSISTANT STORE MANAGER

Professional Summary

Hard working and energetic manager and top rated sales associate with more than 12 years leading teams in consistently achieving aggressive stretch goals. Focused on customer satisfaction throughout all stages of the sales life cycle. Experienced, action- oriented with strong ability to communicate effectively with technology ,executive and business audiences. Accomplished and skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Skills

Inventory management
Merchandising and display
Products and services
Staff scheduling
Order processing
Mentoring and coaching
Operations

Customer service oriented
Strong communication skills
Time management
Budgeting and finance
Extremely organized
Data entry

Work History

07/2017 to Current

Assistant Store ManagerCompany Name – City, State

Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Prioritized helping customers over completing other routine tasks in the store.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
In charge of store Payroll, supplies and change orders , scheduling , Policies updates, associates training, LP awareness.
Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
Monitored security and handled incidents in a calm and professional manner.
Coached the team on effective upselling and cross-selling methods.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Performed mandatory audits to ensure compliance in all areas were met.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.

02/2017 to Current

Notary Public and Certified Signing AgentCompany Name – City, State

Met with clients in professional environment to witness signings
Managed digital databases and physical file systems
Checked documents and identifying credentials for all parties
Updated journal with names and dates for permanent record
Administered oath to document signers to obtain affirmation of truth
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Oversaw automated tracking and documentation of data, client correspondence and office operations
Interacted with customers professionally by phone, email or in-person to provide information and set signing appointments
Organized, reviewed and filed paperwork for secure recordkeeping

09/2014 to 06/2017

Assistant Store ManagerCompany Name – City, State

Managed the sales organization in the store, supporting the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management and planned cost recovery goals
Ensured that corporate programs and policies were executed in a way that maximizes store cost recovery, through superior customer services with both Associate and asset productivity
Assured that all Outlet Store presentation standards were maintained at the highest possible level
Completed weekly schedules according to payroll policies
Trained all new managers on store procedures and policies
Worked closely with the district manager to formulate and build the store brand.Addressed and corrected sales staff communication issues in a tactful and effective manner
Analyzed marketing information and translated it into strategic plans
Trained staff to deliver outstanding customer service
Kept current on market and product trends to effectively answer customer questions
Held each team member accountable for achieving brand and performance goals
Recruited, hired, developed and retained retail talent for the company
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment

02/2006 to 09/2014

Assistant Store ManagerCompany Name – City, State

Assisted with the merchandising process, operations and execution of store and company standards
Resolved associate and customer relations concerns
Proactively engaged with customers to exceed their needs and generating revenue by driving a sales culture
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
Determined staff promotions and demotions, and terminated employees when necessary
Reorganized the sales floor to meet company demands
Addressed customer inquiries and resolved complaints
Maintained visually appealing and effective displays for the entire store
Offered exceptional customer service to differentiate and promote the company brand
Educated customers on product and service offerings

Education

2017

Bookkeeping
Ashworth College

2010

Accounting
Technical Institute

Certifications

Quick Bookkeeping and Accounting LLC ,2017

QuickBooks

Notary Signing Agent NNA , 2017

Notary Public

Resume Overview

School Attended

Ashworth College
Technical Institute

Job Titles Held:

Assistant Store Manager
Notary Public and Certified Signing Agent

Degrees

Bookkeeping
Accounting

Assistant Store Manager Resume Example

Resume Score: 80%

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