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assistant store manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic management professional with background in high-volume environments and competitive markets. Successful at training employees and demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and handling complex and urgent customer complaints or concerns. Excellent reputation for resolving problems and improving customer satisfaction and making proactive operational changes.
I've been with the LEGO company for over 20 years, learned many valuable skills: HR, training, sales, inventory, visual, scheduling and running a high volume location. I'm looking to continue growing and learning new skills to help me develop professionally.

Accomplishments
  • Supervising team of over 100 staff members
  • Helping colleagues move up in the company
  • Networking with other Disney Partners
  • Advancing in my career to an Assistant Manager
  • Developing a new-hire training program that was followed by the team
  • Creating and setting up a store planogram that was followed by the team
  • Creating schedules for over 100+ employees in a timely manner
Skills
  • Retail Store Management
  • Operational Standards
  • Hiring, Onboarding and Termination
  • Workflow Schedules, Payroll and Timekeeping
  • Knowledge of Candidates
  • Training, Performance Mentoring, Coaching and Evaluation
  • Team Building
  • Continuous Talent Development
  • Constructive Feedback
  • Customer Relations
  • Supplies Monitoring, Inventory Accuracy
  • Accomplished Manager
  • Supervising Store Maintenance
Work History
01/2002 to Current Assistant Store Manager Goodwill Industries Of Southeast Wisconsin, Inc. | Sturtevant, WI,

Assistant Manager (2011)

  • Recruited, interviewed, hired, and trained adding value to team while bringing wealth of experience, including educating and motivating retail team to maintain optimal staffing levels.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completing performance evaluations, providing positive feedback.
  • Supported retail manager by identifying and leveraging partnerships within Disney.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Supported professional development of team members and supervisors at all levels to help place knowledgeable candidates in leadership roles.
  • Modeled effective leadership to team by upholding company customer service standards by providing customers with outstanding service.
  • Oversaw employee performance, coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Generated repeat business by developing and maintaining strong team of 100+ employees devoted to customer service.
  • Controlled and enforced in store operational compliance, safety and business standards to maximize efficiency and comply with corporate policy
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

Supervisor: (2006)

  • Trained and managed associates in customer service and sales techniques to maximize team performance.
  • Guided and motivated team by establishing and communicating responsibilities and duties to each team member.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Rectified issues with all staff departments.

Brick Specialist: (2002)

  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases..
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
09/2001 to 01/2002 Assistant Store Manager Goodwill Industries Of Southeast Wisconsin, Inc. | Lombard, IL,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
06/1996 to 09/2001 Live Entertainment Valleyfair Amusement Park | City, STATE,
  • Costume Character (Berenstain Bear and Owner)
  • Ride and Game attendant
  • Housing attendant
Education
Expected in 12/1997 to to High School Diploma | St Cloud Technical College, St Cloud, MN, GPA:

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Resume Overview

School Attended

  • St Cloud Technical College

Job Titles Held:

  • Assistant Store Manager
  • Assistant Store Manager
  • Live Entertainment

Degrees

  • High School Diploma

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