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assistant store manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Accomplished Assistant Store Manager with top-level skills in multi-tasking and performing well under pressure. Likable personality and customer-focused background coupled with expertise in Interpersonal skills. Ready to tackle new challenges and build success with a exciting organization. Talented professional with expert sales, merchandising and inventory management. Composed persona known for having excellent drive. Energetic and productive with ability to thrive in fast-pace environment. Dedicated to complete knowledge of company products and services for optimized customer service. Insightful Assistant Store Manager with more than 12 years of customer service experience.

Skills
  • Performs well under pressure
  • Detail-oriented
  • Professional demeanor
  • Multi-tasking strength
  • Time management
  • Sales techniques
  • Extremely quick learner
  • Eager to learn new information/tasks
  • Customer experience
  • Exceptional organizational skills
  • Strong work ethic
  • Outstanding interpersonal skills
  • Retail merchandising specialist
  • Basic administrative knowledge
  • Production background
  • Order management
  • Microsoft applications skills
  • Goals and performance
  • POS systems operations
  • Customer/Client relations
  • Telephone skills
  • Relationship building and management
Work History
Assistant Store Manager, 11/2018 to 03/2020
Weis Markets, Inc.Endwell, NY,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Performed mandatory audits to ensure compliance in all areas were met
  • Supervised payroll corrections for accuracy and duplication's
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
  • Conducted store inventories once per quarter
  • Implemented up-selling strategies, encompassing recommendation/complementary purchases
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Engaged with customers to effectively build rapport and lasting relationships
  • Answered telephone calls/ took phone orders to field inquiries from customers, company's and various other callers seeking information
  • Delivered high level of assistance by locating products and checking store system for merchandise
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Completed orders through online system and organized product deliveries to meet customer timetables
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Prepared merchandise for sales floor by pricing or tagging
  • Message expert to make every moment and every gift personal
  • Inspected machines, troubleshoot issues and completed basic repair and calibration to maintain optimal operations
  • Kept work areas organized, clean and free of hazards, promoting consistent productivity
  • Used machines to engrave customer items with desired wording and images
  • Put final products together and efficiently organized items and packaging for shipment
  • Engraved high-quality designs on glass, metals and wood materials
  • Followed merchandising guidelines to present visually appealing displays
  • Monitored and replenished display inventory and restructured according to available stock
Assistant Store Manager, 07/2016 to 11/2018
Weis Markets, Inc.Ephrata, PA,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Trained new-hires on company standard procedures to better service customers
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
  • Trained and managed associates in customer service and sales techniques
  • Assisted Manager in interview process of prospective employees and provided feedback
  • Provided current employees options for additional training opportunities
  • Interviewed, hired and trained numerous staff associates and equipped to comply with company policies and procedures
Assistant Store Manager , 08/2013 to 07/2016
Weis Markets, Inc.Franklin, NJ,
  • Assist management on day-to-day operations
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Drive and maximize store sales, control and minimize shrink, and control payroll within budget to achieve store goals
  • Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization
  • Ensure compliance with all company policies and procedures, and follow all safety standards
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Coached team on effective up selling and cross-selling methods
  • Achieve accuracy in executing markdowns, shipping, receiving, and cash control
  • Conducted store inventories once per quarter
  • Help recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Complete all other duties as assigned
Retail Sales Associate, 11/2010 to 08/2013
Dick's Sporting Goods IncRoanoke, VA,
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Maintained records related to sales, returns and inventory availability
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Educated customers on promotions to enhance sales
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
Education
: Computer And Information Sciences, Expected in 2010 to Kalamazoo Valley Community College - Kalamazoo, MI
GPA:
  • Coursework in calculus, basic programming, computer architecture, computer science theory and computer theory
: Machine Tool Technology & Criminal Justice, Expected in 2010 to Calhoun Area Career Center - Kalamazoo, MI,
GPA:
  • Completed a 13-Week course in Machining Skills
  • Acquired Criminal Justice
: , Expected in 2010 to Michigan Military Academy - Battle Creek, MI,
GPA:

22-Week Residential Para-Military Academy Areas of Study: (Had to maintain at least an 80% or higher on each of the Eight Core Components.) Academics, Job Skills, Physical Fitness, Leadership/Followership, Health/Sex Education/Nutrition, Life Coping Skills, Responsible Citizenship, and Community Service.

: Criminalistics And Criminal Science, Expected in to Oakland Community College - Auburn Hills, MI,
GPA:
Certifications
CPR and First Aid through the American Red Cross.,

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Resume Overview

School Attended

  • Kalamazoo Valley Community College
  • Calhoun Area Career Center
  • Michigan Military Academy
  • Oakland Community College

Job Titles Held:

  • Assistant Store Manager
  • Assistant Store Manager
  • Assistant Store Manager
  • Retail Sales Associate

Degrees

  • Some College (No Degree)

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