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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols, and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere. Accomplished Assistant Manager with [Number] years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Skills
  • Goals and Performance
  • Product and Service Sales
  • Business Development and Planning
  • Sales and Marketing
  • Staff Supervision
  • Store Management
  • Human Resource Policies
  • Scheduling
  • Staff Management
  • Cross-Selling
  • Point of Sale Systems
  • Store Merchandising
  • Sales Training
  • Cleaning
  • Cash Register Operation
  • Process Improvement
  • Store Operations
  • Inventory Control
  • Cash Handling
  • Visual Merchandising
  • Key Performance Indicators (KPIs)
  • Purchasing
  • Relationship Building
  • Employee reviews
  • Recruitment
  • Coaching and mentoring
  • Delegation
  • Conflict resolution
  • Staff training/development
  • Effective leader
  • Training
  • Regulatory Compliance
  • Strategic Planning
  • Quality Assurance
  • Documentation
  • Customer retention
  • Research
  • Cash Management
  • Operational Improvement
  • Administrative support
  • Data Collection
  • Customer Service
  • Data Analysis
  • Operations management
  • Team building
  • Budgeting
  • Merchandising plan creation
  • Stocking and replenishing
  • In-store event promotion
  • Interior and exterior displays
  • Overstock management
  • Corporate visual standards
  • Brand alignment
  • Seasonal campaigns
  • Recordkeeping
  • Inventory Management
  • Time management
  • Project development
  • Creative merchandising
  • Business Administration
  • Data collection and analysis
  • Financial Management
Work History
Assistant Store Manager05/2013 to 08/2019
Company Name – City, State
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assisted associates with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Keyed in schedules for over 40 associates/Supervisors on a weekly basis and delegating daily assignments to meet coverage and service demands.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Assisted associates with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Devised, deployed and monitored processes to boost long-term business success and increased the productivity of lower level associates.
  • Monitored over 40 employees' day-to-day activities and made plans to rectify issues resulting in increase in productivity and also increased the Store's Morale.
  • Achieved substantial [Result] by using market expertise and business knowledge to make proactive decisions.
  • Directed group of [Number][Type] associates handling daily and complex requirements of [Type] department.
  • Conducted supplier risk evaluations and assisted Asset Protection associates with regulatory inspections.
  • Chaired weekly meetings with Head Store Manger and Key Associates to identify opportunities for improvement, establish milestones and tailor products to accomodate our personal Customer base in the Community.
  • Used Retail expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Evaluated employee performance Yearly basis and conveyed constructive feedback to improve skills. (Or as Needed)
  • Taught Sales floor associates and Department Managers in Apparel Departments how to effectively use Tools on the Updated Inventory Management System and presentation/ merchandising techniques that increased customer satisfaction rates 58%. (per CUSTOMER SATISFACTION SURVEY)
  • Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Updated pricing and signage to complete product displays and educate customers.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Developed merchandising strategy to efficiently move overstock.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Educated associates and New hires about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Supervised team of up to 25 merchandising employees and monitored adherence to company standards.
  • Maintained cleanliness and organization of Fitting Room Claims Office, Grocery Receiving workspace working closely with employees to systemize tasks, disposing of and shipping Hazardous Materials (Legally) properly.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Interacted well with Vendors and customers to build connections and nurture relationships.
  • Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
  • Promoted positive customer experience through day-to-day supervision and management of a 120 facility.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Worked directly with Market, Store, and CO-Managers to brainstorm, discuss strategy and mitigate Sales, Merchandise, Turn Over and Restructure issues.
Hardlines Supervisor08/2009 to 04/2013
Company Name – City, State
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Returned change and currency and processed debit and credit card payments with 98% accuracy rate.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Managed and motivated 15-member retail team to give every guest positive and memorable experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with locating and choosing merchandise in any department within the store.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Submitted reports to salaried management to aid in business decision-making and planning.
  • Created and submitted CORRECTION OF ERRORS after montoring every Event, Holiday or any peak sale time for All Hardline departments. Evaluating Sales, Coverage, Customer traffic, placement of merchandise documenting DO'S and DONT's for the following year.
  • Planned and executed Major Seasonal changes for multiple Departments in the Store. I was a given a few associates, deadline and a floor plan which Led to 100% Modular Accuracy and 93% Modular Completion on the Highly monitored Home Office Scorecard.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Initiated task schedule to salesfloor associates and Department Managers based upon individual strengths and familiarity with their specific job duties .
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Tained over 100 new team members in 4 Years.
Inventory Control Associate03/2009 to 08/2009
Company Name – City, State
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Operated Electric pallet jack, Fork Lift, Scissor Lift, Walkie Stakie and other Power Lifting equipment to manage Inventory levels for accuracy, Backroom Organization, BIN SPACE OPTIMIZATION, deliveries, Load-Ups for customers and transfer packages to other departments.
  • Reviewed order data on Daily basis to verify transactions and shipping dates.
  • Drove productivity and process efficiency through being Self-Motivated.
  • Conducted routine counts and Daily audits of inventories to identify and resolve discrepancies in records.
  • Worked effectively with department Mangers and Salaried members of management to resolve issues with shipments, including damaged materials and shortages.
Education
High School Diploma05/2000Ozen High School- City, State
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Resume Overview

School Attended

  • Ozen High School

Job Titles Held:

  • Assistant Store Manager
  • Hardlines Supervisor
  • Inventory Control Associate

Degrees

  • High School Diploma 05/2000

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