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assistant store manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Attentive Assistant Store Manager offering over 9 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Goal-driven Assistant Store Manager with 8-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Knowledgeable assistant manager with over 12 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Results-oriented store manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable manger with strong ability in to get the job done right. Offering reliability and resourcefulness. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level manager position to help launch career while achieving company goals. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Dedicated student interested in applying excellent communication and interpersonal skills to a manager role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Skills
  • Problem-Solving
  • Pricing and Markdowns
  • POS Systems Operations
  • Marketing and Promotions
  • Hiring and Training
  • Mentoring and Coaching
  • Assignment Delegation
  • POS Systems
  • Inventory Control
  • Store Opening and Closing
  • Work Planning and Prioritization
  • Team Building and Leadership
  • Strategic Merchandising
  • Retail Operations
  • Shift Scheduling
  • Stock Management
  • Sales Promotion
  • Hiring and Onboarding
  • Process Improvements
  • Revenue Forecasting
  • Team Leadership
  • Program Optimization
  • Recruitment and Hiring
  • Decision Making
  • Cost Reduction
  • Performance Evaluation and Monitoring
  • Mathematical Calculation and Reasoning
  • Staff Scheduling
  • Financial Statement Review
  • Department Oversight
  • Quality Assurance
  • Budget Control
  • Human Resources Oversight
  • Policy Development and Enforcement
  • Operations Oversight
  • Resource Allocation
  • Performance Assessment
  • Originality and Creativity
  • Employee Motivation
  • Goal Setting
  • Supplier Monitoring
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Training Management
  • Sales Tracking
  • Finance and Accounting Oversight
  • Customer Service Management
  • Staff Development
  • Records Organization and Management
  • Management Team Building
  • Administrative Management
  • Business Leadership
Experience
02/2023 to Current
Assistant Store Manager Leslie's Pool Supplies New Braunfels, TX,
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
01/2015 to 01/2023
AP Specialist Shi International Corp. Detroit, MI,
  • Handled high-volume invoice processing with minimal supervision.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Coded invoices and other records to maintain organized and accurate records.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Worked with purchasing group to resolve purchase order matching issues.
  • Interfaced and responded to inquiries to correct accounts payable discrepancies.
  • Took advantage of discount opportunities by paying vendors within payment terms.
  • Received and recorded cash, checks and transfers.
  • Matched orders with invoices and recorded required information.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Prepared and processed payrolls.
  • Reconciled computer reports with manually maintained ledgers.
  • Reconciled or entered report discrepancies found in financial records.
  • Performed bookkeeping and accounting consulting services.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Classified and summarized financial data to compile and enter in financial records
  • Monitored loans and accounts payable to confirm payments are current.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Handled bi-weekly payroll services for [Number] employees.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.
  • Calculated income and social security tax deductions.
01/2019 to 11/2022
Store Manager Comoto Bolingbrook, IL,
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
02/2020 to 12/2020
Assistant Store Manager Leslie's Pool Supplies New Hyde Park, NY,
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
Education and Training
Expected in 05/2023 to to
Bachelor of Arts:
Talladega College - Talladega, AL
GPA:
Expected in 05/2019 to to
High School Diploma:
Jess Lanier High School - Bessemer, AL
GPA:
Accomplishments
  • Exceeded sales goals by average of 90% in 2019.
  • Promoted from shift lead to assistant manager, in less than 12-months.
Activities and Honors
  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association

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Resume Overview

School Attended

  • Talladega College
  • Jess Lanier High School

Job Titles Held:

  • Assistant Store Manager
  • AP Specialist
  • Store Manager
  • Assistant Store Manager

Degrees

  • Bachelor of Arts
  • High School Diploma

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