Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, warehousing, shipping and receiving, merchandising and recruiting. Assistant Store Manager equipped with excellent leadership skills and multi-tasking strengths.
11/2013 to CurrentAssistant Store ManagerCompany Name － City, StateDirect and supervise employees engaged in sales, inventory-taking and reconciling cash receipts, stock and restock inventory when shipments are received. Complete weekly schedules according to payroll policies, hire and train all new employees on store procedures and policies, address and correct staff communication issues in a tactful and effective manner. Deliver excellent customer service by greeting and assisting each customer, addressing customer inquiries and resolving complaints.
04/2007 to 11/2013Executive Assistant ManagerCompany Name － City, StateResponsible for retail operations, inventory controls, maintaining shrink, achieving sales goals, and customer satisfaction. Worked closely with the store manager to formulate and build store brand.
02/2003 to 04/2007Assistant ManagerCompany Name － City, StateManaged day-to-day operations, shift leader, and customer service duties.
02/1997 to 02/2003Stockroom ManagerCompany Name － City, StateSupervised material flow, storage and order fulfillment, maintained accurate stock records and schedules. Unloaded, picked, staged and loaded products for shipping. Operated powered lift trucks, pallet jacks and forklifts safely, with a 0% incident rate. Conducted monthly, quarterly and yearly inventories of warehouse stock. Responsible for hiring, training, and managing up to 150 employees. Coordinated preventative and routine maintenance and ran the OSHA program, ensuring a safe and clean working environment at all times.
06/1996 to 02/1997Sales Area ManagerCompany Name － City, StateResponsible for scheduling, merchandising, training, cash handling, inventory controls, directing sales staff in day-to-day operations, and customer service.
06/1994 to 06/1996Sales AssociateCompany Name － City, StateDuties included selling consumer goods to military families with special emphasis on Home Electronics, Hardware, and Sporting Goods. Also responsible for ordering, inventory keeping, merchandising and general housekeeping.
