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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols, and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere.

Work History
Company Name - Assistant Store ManagerCity, State09/2017 - Current
  • Develop excellent customer relationships by identifying the storage needs and providing them with solutions.
  • Improve sales objectives with prospective customers through storage unit rentals, insurance of rentals, and sales of moving materials.
  • Guide new customers through rental processes and agreements.
  • Keep the facility up to the highest of cleanliness standards by cleaning storage units, sweeping, mopping, changing light bulbs and other maintenance work.
  • Perform independently on a day to day basis with a focus on teamwork and partnerships with other stores in the area.
  • Traveled to local retail locations and run errands for the facility.
  • Handle cash and balance receipts, pursue collections, post payments and process daily bank deposits with integrity.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Company Name - Security officerCity, State06/2017 - 12/2018
  • Watch for irregular or unusual conditions that may create security concerns or safety hazards.
  • Sound alarms or call police or fire department in case of fire or presence of unauthorized persons.
  • Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles.
  • Permit authorized persons to enter property and monitors entrances and exits.
  • Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements.
  • Investigate and prepare reports on accidents, incidents, and suspicious activities.
  • Provide the necessary assistance to customers, employees, and visitors in a courteous and professional manner.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Company Name - Customer Service CoordinatorCity, State09/2010 - 05/2017
  • Followed rules and protocol as set by company to ensure safety and welfare of customers.
  • Managed a team of 5 or more associates at a time.
  • Easily transitioned from register to direct client interaction.
  • Worked in all the departments in the store.
  • Socially interactive and supportive with helping customers ensure smooth shopping experience.
  • Proficient knowledge on company goals, ethics, and customer needs.
  • Expressed customer service skills with customers in person and helped them out on the phone, with locating an item or checking a price or simply answering a question about the store.
  • Knowledge of company's website helped customers locate an item online, if not found in the store at that moment, also expressed the company's policies to make their shopping experience easy and enjoyable.
  • Announce Sales and events by making announcements on an intercom.
  • In charge of cashiers, handling break schedules, making sure registers and surrounding areas are organized and clean and sort between returns and damaged items.
  • Responsible for Register cash drawers and ensure they are transported from register to safe behind store.
  • Responsible for store closings and sales at end of business day.
  • Devised and deployed successful approaches to retain customers and boost brand loyalty.
Company Name - Seasonal CashierCity, State06/2010 - 09/2010
  • Socially interactive and supportive with helping customers ensure smooth shopping experience.
  • Process customer transactions in a timely manner.
  • Knowledge on company goals, ethics, and customer needs.
  • Assist customers with heavy items to their cars.
  • Assist customers with heavy return items into the store.
  • Maintain cleanliness of register and surrounding work area.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reviewed weekly sales circulars and monitored price changes.
  • Trained as Customer Service Associate and provided back-up coverage to provide customers with optimal support.
Additional Information
  • LICENSES , First Aid License, Driver's License
Skills
  • Customer service
  • MS Office
  • Communications
  • Team management
  • Problem resolution
  • First Aid/CPR
  • Safety and compliance
  • Multi-Line Phone Systems
  • Cash Handling
  • Cleaning
  • Mail Sorting
  • Office Supply Ordering
  • Word processing
  • Payment processing
  • Problem-solving skills
  • Sensitive Information Handling
  • Telephone etiquette
  • Performance improvement
  • Store Merchandising
  • Product Organization
  • Sales
  • Cash Register Operation
  • Point of Sale Systems
  • Product Knowledge
  • Visual Displays
  • Issuing Receipts
  • Good Telephone Etiquette
  • City and non-city driving
  • Customer rapport
  • Theft Prevention Training
  • Emergency Management
  • CCTV Surveillance
  • Safety and Security
  • Weapons training
  • Communication skills
  • Superior customer service
  • Trash Removal
  • Lighting Fixture Maintenance
  • Drawer Management
  • Refund Handling
  • Currency Sorting
  • Credit card processing
  • Payment collection
  • Basic math skills
  • Computer proficiency
  • Friendly demeanor
  • MS Excel
  • MS PowerPoint
  • PowerPoint
  • Front desk management
  • Pallet Jack Operation
  • Stocking and Replenishing
  • Exceptional Customer Service
  • Contract preparation
  • Professional demeanor
  • Relationship building
  • Key Performance Indicator (KPI) Monitoring
Education
Rutgers UniversityCityBachelor of Science: computer and Information Science

GPA: 3.75

  • Dean's List Fall 2019
  • Received RU-N to the top Scholarship
05/2019Bergen Community CollegeCity, StateAssociate of Science: Arts & Science

GPA: 3.25

  • Dean's List Fall 2016, Spring 2017, Fall 2017
2006North Arlington High SchoolCity, StateHigh School DiplomaGPA: 3.5
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Resume Overview

School Attended

  • Rutgers University
  • Bergen Community College
  • North Arlington High School

Job Titles Held:

  • Assistant Store Manager
  • Security officer
  • Customer Service Coordinator
  • Seasonal Cashier

Degrees

  • Bachelor of Science : computer and Information Science
    Associate of Science : Arts & Science
    High School Diploma

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