Assistant Store Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Results-oriented Assistant Store Manager offering 20+ years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.

  • Order picking and processing
  • Loading and unloading
  • Distribution and warehousing
  • Supervision
  • Team management
  • Organization
  • Operational improvement
  • Business operations
Work History
11/2021 to Current Assistant Operations Manager Ben Bridge Jeweler | Cabazon, CA,
  • Supervised operations team to support operational excellence and excellent customer service.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Developed productive, profitable and achievement-oriented working environments for employees.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Evaluated inspection reports and service tickets and prepared repair invoices.
  • Developed and maintain operational guidelines for staff.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
06/2021 to 11/2021 Assistant Store Manager Marriott International | Dorado, PR,

● Manage Budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.

● Hire, train, evaluate, motivate and supervise all store personnel to maintain and exceed the Agency's operational standards.

● Comply with Agency policies and Donor Services standard operating procedures (SOPs) and the Agency's safety and security policies and procedures.

● Adhere to task outline for the job I am supervising and performing.

● Implement and maintain the International Organization for Standardization (ISO) process.

● Assist and resolve any complaints and communicate with the management team.

● Maintain proficiency for tasks required in all workstations.

● Perform and assist in all functions completed by store personnel.

● Conduct all monthly meetings with store employees.

● Maintain all company records and reports accurately and in a timely fashion.

● Transfer to any Goodwill of North Georgia store within the Territory.

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
03/2003 to 08/2020 Shipping and Receiving Manager Smart Pawn & Jewelry | Marietta, GA,
  • Boosted team performance with enhanced employee evaluation processes.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Conducted inventory audits with 90% accuracy following company procedures.
  • Oversaw and motivated team of 4 employees in warehouse to increase efficiency by [90]%.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for Receiving meetings.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Performed freight processing functions, assisting associates with irregularities in Store freight.
05/2002 to 12/2002 Assistant Manager Company Name | City, State,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Coached team on effective upselling and cross-selling methods.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Trained and managed associates in customer service and sales techniques.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Expected in No Degree | Business Administration and Management Union County College, Cranford, NJ GPA:
Expected in 1993 High School Diploma | Westfield High School , New Jersey, GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Union County College
  • Westfield High School
Job Titles Held:
  • Assistant Operations Manager
  • Assistant Store Manager
  • Shipping and Receiving Manager
  • Assistant Manager
  • No Degree
  • High School Diploma