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Assistant Store Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Results-oriented Assistant Store Manager offering 20+ years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.

Skills
  • Order picking and processing
  • Loading and unloading
  • Distribution and warehousing
  • Supervision
  • Team management
  • Organization
  • Operational improvement
  • Business operations
Work History
11/2021 to Current Assistant Operations Manager Ben Bridge Jeweler | Cabazon, CA,
  • Supervised operations team to support operational excellence and excellent customer service.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Developed productive, profitable and achievement-oriented working environments for employees.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Evaluated inspection reports and service tickets and prepared repair invoices.
  • Developed and maintain operational guidelines for staff.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
06/2021 to 11/2021 Assistant Store Manager Marriott International | Dorado, PR,

● Manage Budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.

● Hire, train, evaluate, motivate and supervise all store personnel to maintain and exceed the Agency's operational standards.

● Comply with Agency policies and Donor Services standard operating procedures (SOPs) and the Agency's safety and security policies and procedures.

● Adhere to task outline for the job I am supervising and performing.

● Implement and maintain the International Organization for Standardization (ISO) process.

● Assist and resolve any complaints and communicate with the management team.

● Maintain proficiency for tasks required in all workstations.

● Perform and assist in all functions completed by store personnel.

● Conduct all monthly meetings with store employees.

● Maintain all company records and reports accurately and in a timely fashion.

● Transfer to any Goodwill of North Georgia store within the Territory.

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
03/2003 to 08/2020 Shipping and Receiving Manager Smart Pawn & Jewelry | Marietta, GA,
  • Boosted team performance with enhanced employee evaluation processes.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Conducted inventory audits with 90% accuracy following company procedures.
  • Oversaw and motivated team of 4 employees in warehouse to increase efficiency by [90]%.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for Receiving meetings.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Performed freight processing functions, assisting associates with irregularities in Store freight.
05/2002 to 12/2002 Assistant Manager Company Name | City, State,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Coached team on effective upselling and cross-selling methods.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Trained and managed associates in customer service and sales techniques.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Education
Expected in No Degree | Business Administration and Management Union County College, Cranford, NJ GPA:
Expected in 1993 High School Diploma | Westfield High School , New Jersey, GPA:

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Resume Overview

School Attended
  • Union County College
  • Westfield High School
Job Titles Held:
  • Assistant Operations Manager
  • Assistant Store Manager
  • Shipping and Receiving Manager
  • Assistant Manager
Degrees
  • No Degree
  • High School Diploma