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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Service Manager promotes creation of consistent and positive customer experiences through proactive management of team activities and store operations. Skillful monitoring for processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.

Skills
  • Stock management
  • POS systems operations
  • Records maintenance
  • Merchandising
  • Issue resolution
  • Customer relations
  • Records management
  • Billing
  • Store operations oversight
  • Store opening and closing procedures
  • Root cause analysis
  • Employee supervision and motivation
Experience
Assistant Store Manager
Lebanon, TNFirestone/May 2018 to Current
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Store Manager
Gallatin, TNFirestone/Jul 2013 to Jul 2018
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Hired, trained, evaluated performance and enforced disciplinary actions for [13] associates.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Achieved sales quota of [20%] by incorporating social media and brand marketing.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Worked closely with corporate to formulate and build store brand and strategy.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Assisted negotiation with vendors and suppliers to reduce cost by 10%.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Boosted sales by 25% by cultivating customer rapport and delivering superior customer service.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw all store operations while generating $60-80k in monthly sales.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Increased profits 13% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Oversaw POS operations and cash management to reduce errors.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Implemented succession planning by training and developing 13 associates into leadership positions.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Collaborated with store manager and area manager to recruit and develop personnel and cultivate top performance.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Reduced process lags by effectively managing 13 employees for productivity, efficiency and improvement.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Interviewed, hired, supervised and trained 13 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Restocked inventory upon shipment arrival and checked merchandise into POS system to maintain accurate records.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
Store Clerk
Lafayette, TNHome Town Foods/Jul 2008 to Jul 2013
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Tire Installer
Gallatin, TNDiscount Tire Centers/May 2011 to Jul 2012
  • Inspected and organized tire inventories while performing routine stock assessments.
  • Maintained record accuracy by using work order reporting system.
  • Performed tire rotations, mounts and balancing on all types of vehicles.
  • Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
  • Diagnosed and repaired tire and rim issues.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new management opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
High School DiplomaMacon County High SchoolMay 2011Lafayette, TN
  • Completed continuing education in Managment Skills (Certificate)
  • Safety Coordination (Certificate)
  • L.E.A.D. Program
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Resume Overview

Companies Worked For:

  • Firestone
  • Home Town Foods
  • Discount Tire Centers

School Attended

  • Macon County High School

Job Titles Held:

  • Assistant Store Manager
  • Store Manager
  • Store Clerk
  • Tire Installer

Degrees

  • High School Diploma

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