LiveCareer-Resume

Assistant Store Manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I am a fast learner and love to help others. I am known for going above and beyond for my customers. I believe in making sure that we take care of others and support each other.

Skills
  • POS systems operations
  • Stock management
  • Merchandising
  • Customer relations
  • Sales techniques
  • Issue resolution
  • Billing
  • Sales strategies
  • Leadership development
  • Creating store processes
Education and Training
Hartford High School Hartford, MI Expected in 06/2013 High School Diploma : - GPA :
Experience
The Kennedy Center, Inc. - Assistant Store Manager
Stratford, CT, 04/2013 - Current
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Coached and developed store associates through formal and informal interactions.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Mentored team on effective upselling and cross-selling techniques.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Marriott International - Daycare Toddler Teacher
Vienna, VA, 05/2012 - 04/2013

I was in charge of 6 to 8 different 2 and 3 year olds at a time. I would teach them to learn how to potty and teach them new things. I would create lesson plans for them. I loved the time I spent with the kids.

The Banque Country And Western Bar - Head Server
City, STATE, 03/2007 - 09/2011
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Managed and collaborated with [Number] servers and staff members and effectively fostered team-oriented environment.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared salads and appetizers to back up kitchen staff.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
  • Checked menus to verify current selection availability and cleanliness.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Educated servers on daily specials to promote key items and drive sales.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Trained new servers on menu items and restaurant standards.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

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Resume Overview

School Attended

  • Hartford High School

Job Titles Held:

  • Assistant Store Manager
  • Daycare Toddler Teacher
  • Head Server

Degrees

  • High School Diploma

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