Assistant Store Manager Resume Example
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ASSISTANT STORE MANAGER
Summary
Skills
Experience
Assistant Store Manager - Windstream Communications (Irwinton , GA)September 2012 - Current
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Mentored team on effective upselling and cross-selling techniques.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Minimized waste through expense tracking and effective cost control strategies.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Private Nanny - Fiserv, Inc. (Glastonbury , CT)March 2006 - August 2013
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Helped children complete homework and special assignments daily to support academic performance.
- Regulated children's schedules to balance rest, learning and play.
- Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
- Assisted children with homework and implemented school material in practical, everyday activities.
- Documented and communicated daily reports outlining each child's daily activities.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Sparked creativity and imagination by teaching children new ideas each day.
- Transported children to and from school, extra-curricular activities and play-dates.
- Built relationships with children by regularly discussing school, friends and favorite activities.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
- Minimized TV and mobile device time by engaging children with games and reading books.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Tutored and assisted with homework, monitored for completion and guided with cognitive problem-solving.
- Prepared snacks and meals, scheduled and coordinated projects, and reinforced appropriate discipline for children according to parents' specifications.
Retention Specialist - Capital One Financial Corp (City , STATE)January 2005 - August 2005
- Explained new products and services to customers.
- Compiled all calls and interactions into computer data system.
- Adhered to scripted responses and standardized plans to address problems.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Implemented creative solutions to deal with special circumstances.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Evaluated previous gains and losses to develop corrective actions.
- Created and implemented highly effective and individualized human resource solutions for clients.
Education and Training
Bachelor of Arts in ArtJune 1984Mary Baldwin College, City, State
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Resume Strength
- Completeness
- Measurable results
- Strong summary
Resume Overview
School Attended
- Mary Baldwin College
Job Titles Held:
- Assistant Store Manager
- Private Nanny
- Retention Specialist
Degrees
- Bachelor of Arts in Art
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