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Assistant Store Manager Resume Example

Resume Score: 80%

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ASSISTANT STORE MANAGER
Summary
Skills
Experience
Assistant Store Manager - Pier 1 Imports (Hampton, Virginia)September 2012 - Current
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Mentored team on effective upselling and cross-selling techniques.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Private Nanny - Kevin and Pam Orsi (Hampton, VA)March 2006 - August 2013
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Regulated children's schedules to balance rest, learning and play.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
  • Assisted children with homework and implemented school material in practical, everyday activities.
  • Documented and communicated daily reports outlining each child's daily activities.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Built relationships with children by regularly discussing school, friends and favorite activities.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Minimized TV and mobile device time by engaging children with games and reading books.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Tutored and assisted with homework, monitored for completion and guided with cognitive problem-solving.
  • Prepared snacks and meals, scheduled and coordinated projects, and reinforced appropriate discipline for children according to parents' specifications.
Retention Specialist - Capital One Financial Corp (Glen Allen, VA)January 2005 - August 2005
  • Explained new products and services to customers.
  • Compiled all calls and interactions into computer data system.
  • Adhered to scripted responses and standardized plans to address problems.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Implemented creative solutions to deal with special circumstances.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Evaluated previous gains and losses to develop corrective actions.
  • Created and implemented highly effective and individualized human resource solutions for clients.
Education and Training
Bachelor of Arts in ArtJune 1984Mary Baldwin College, Staunton, VA
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Resume Overview

Companies Worked For:

  • Pier 1 Imports
  • Kevin and Pam Orsi
  • Capital One Financial Corp

School Attended

  • Mary Baldwin College

Job Titles Held:

  • Assistant Store Manager
  • Private Nanny
  • Retention Specialist

Degrees

  • Bachelor of Arts in Art

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