Assistant Store Manager Resume Example Travelcenters Of America

ASSISTANT STORE MANAGER

Summary

Seasoned Retail Manager with strong interpersonal skills and extensive retail, merchandising, and customer service experience.

Highlights

Accurate cash handling
Store opening and closing procedures
Store operations
Retail inventory management

Outstanding communication skills
Exceptional leader
Conflict resolution skills
Team-oriented

Accomplishments

When I was with Gamestop I was promoted from entry level, all the way to Assistant Store Manager in under six months. I was also called upon several times to stand in at several different locations as an acting Store General Manager.

At Halloween City I was hired as an Assistant Manager and was promoted to General manager in under 2 weeks, before the store setups were even completed.

I finished #1 in sales, UPT, customer service rating, and overall store rating both years I was general manager at Halloween City.

I was one of only 3 people kept on to work at Party City my first year there after the Halloween season was over.

At Five Below I am often called on by different Store Managers to run their store while they are away or on vacation.

Experience

Assistant Store Manager
April 2014 to CurrentTravelcenters Of America － Las Vegas , NV

Oversaw daily operations of store including staff management, hiring, and termination, scheduling, and payroll.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Was responsible for daily cash deposits and proper filing of paperwork.
Opened and closed registers several times daily to properly process daily cash flow.
Interacted with customers face to face to solve a variety of issues.
Traveled to other locations to help with the stores merchandising and marketing to better coincide with company planograms.

General Store Manager
August 2013 to November 2013Vera Bradley, Inc. － Lexington , KY

Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Trained staff to deliver outstanding customer service.
Worked closely with the district manager to formulate and build the store brand.

Assistant Store Manager
November 2012 to August 2013Windstream Communications － Hiawatha , IA

Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Opened and closed store on a daily basis.
Addressed customer issues on a face to face basis to solve any and all inquiries and issues.

General Store Manager
August 2012 to November 2012Vera Bradley, Inc. － Metairie , LA

Maintained established merchandising standards, including window, sales floor and promotional displays.
Determined customer needs by asking relevant questions and listening actively to the responses.
Answered customer telephone calls promptly and in an appropriate manner.
Supervised and directed all merchandise and shipment processing.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Actively pursued personal learning and development opportunities.
Worked with the management team to implement the proper division of responsibilities.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Communicated clear expectations and goals to each team member.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Mentored new sales associates to contribute to the store's positive culture.
Followed merchandising guidelines to present visually appealing displays.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Educated customers about the brand to incite excitement about the company's mission and values.
Trained 30 new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Assistant Store Manager
August 2007 to May 2012Windstream Communications － Indian Trail , NC

Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Trained 10 new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Mentored new sales associates to contribute to the store's positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Communicated clear expectations and goals to each team member.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Supervised and directed all merchandise and shipment processing.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.

Education

High School Diploma : General Education, 1 1991Bay Shore High School － City, StateGeneral Education

Skills

cash flow, cash register, closing, Computer literate, Credit, customer relations, customer satisfaction, customer service, filing, hiring, inventory, listening, marketing, Merchandising, window, payroll, policies, POS, Retail sales, sales, scheduling, staff management, staffing, telephone

Resume Overview

School Attended

Bay Shore High School

Job Titles Held:

Assistant Store Manager
General Store Manager

Degrees

High School Diploma : General Education , 1 1991

Assistant Store Manager Resume Example

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