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Assistant Store Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Professional Assistant Store Manager with 3 years' experience in training and managing restaurant staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Skills
  • Stock management
  • POS systems operations
  • Sales strategies
  • Issue resolution
  • Customer relations
  • Customer Service
  • Billing
  • Supervision and training
  • Recruiting and hiring
  • Purchasing and planning
  • Schedule management
  • Employee development
  • Performance improvements
  • Business Development
  • Sales Techniques
  • Workforce Management
Education and Training
University Of The Virgin Islands Charlotte Amalie, VI Expected in : Accounting - GPA :
Collin County Community College District Plano, TX Expected in 05/2020 Associate of Arts : Business - GPA :
University Of North Texas At Dallas Dallas, TX Expected in : Accounting - GPA :
Experience
Amazon.Com, Inc. - Assistant Store Manager
Morton Grove, IL, 08/2020 - Current
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
7-Eleven, Inc. - Shift Leader
Ogden, UT, 09/2018 - 08/2020
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Supervised, motivated, and led employees to maintain productivity and customer service levels.
  • Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Generated reports to assess performance and make adjustments.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Documented receipts, employee hours and inventory movements.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Assisted General Manager with operations game plan and company initiatives implementation.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Denair Unified School District - Cashier
Denair, CA, 09/2016 - 09/2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues with cash registers, card scanners and printers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Increased sales 2% by suggesting specific purchases to customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.

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Resume Overview

School Attended
  • University Of The Virgin Islands
  • Collin County Community College District
  • University Of North Texas At Dallas
Job Titles Held:
  • Assistant Store Manager
  • Shift Leader
  • Cashier
Degrees
  • Some College (No Degree)
  • Associate of Arts

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