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assistant store manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting, receiving and inventory management. Dedicated to complete knowledge of company products to promote brand loyalty and services for optimized customer service to provide every customer with exceptional experiences

Accomplished at building atmosphere of collaboration amongst team members while being a motivational leader skilled at building relationships with customers, employees and senior management.

Detail-oriented manager with 10+ years of experience. Expert in service industry protocols with proven history of leading shifts with excellent guidance and employee leadership.

Skills
  • Staff Supervision
  • Scheduling
  • Sales
  • Inventory Control
  • Store Management
  • Staff Management
  • Store Operations
  • Product Knowledge
  • Strong multi-tasking
  • Dependable and reliable
  • Effective leader
  • Staff training/development
  • Store Merchandising
  • Point of Sale Systems
  • Stock Control
Education
Buchanan High School Clovis, CA Expected in 06/1997 High School Diploma : - GPA :
Work History
Amazon.Com, Inc. - Assistant Store Manager
Mission Viejo, CA, 09/2016 - Current
  • Recruit, hire and train new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Develop company processes for ongoing store maintenance and increasing efficiency in operations procedures.
  • Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Manage workload and task demand between corporate guidelines and staff abilities.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provide weekly work schedules to employees to accommodate business demands and vacation requests.
  • Onboard new employees with training and new hire documentation.
  • Foster relationships with vendors and loyal customers to achieve positive working relationships.
  • Compare shipping orders and invoices against contents received to verify accuracy.
  • Conduct counts and audits of inventories to identify and resolve discrepancies in records.
  • Utilize forklift or pallet truck to load, unload, transport and store goods.
  • Process required paperwork to expedite handling of received goods.
Service Professor - Co Territory Manager of DFW
Kalamazoo, MI, 09/2011 - 06/2016
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Worked diligently with account contacts to forge lasting relationships and assist in solving customer service issues.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
  • Motivated, trained and disciplined employees to maximize performance.
  • Planned and prepared work schedules for employees to assign employees to specific duties.
  • Photographed high-quality images for various print and digital projects.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Transferred data and documents for smooth system migrations and software updates.
Ultimate Cleaning Services - Cleaning Technician
City, STATE, 07/2008 - 09/2011
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked on cleaning team to service upscale residences, high end apartment complexes, medical offices , new construction and other commercial buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
Additional Information
  • I have successfully run and managed Tractor Supply stores in the absence of store managers due to vacations, training and management transitions multiple times over the last 5 years. All the while continuing my own duties.
  • In the first year as ASM over 409 I improved the safety and efficiency of receiving and inventory causing a passing score on inventory day which it hadn't in years . Those numbers have only improved since.
  • I have reestablished a loyal customer base improving relations and our sales and profit.
  • I have a strong rapport and working relationship with several store managers and assistant managers in the district.
  • I have a strong working knowledge of and support of the Tractor Way process .

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Resume Overview

School Attended

  • Buchanan High School

Job Titles Held:

  • Assistant Store Manager
  • Co Territory Manager of DFW
  • Cleaning Technician

Degrees

  • High School Diploma

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