assistant store manager resume example with 10 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Attentive Assistant Store Manager offering over 8 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Skills
Mentoring and Coaching
Goal Setting
Inventory Control
Stock Management
Performance Evaluation and Monitoring
Retail Operations
Customer Service Management
Sales Promotion
Quality Assurance
Store Opening and Closing
Financial Statement Review
Policy Development and Enforcement
Focus and Follow-Through
Training Management
Mathematical Calculation and Reasoning
Sales Tracking
Budget Control
Staff Scheduling
Experience
Assistant Store Manager, 04/2012 - 02/2018 Charter Spectrum – Huber Heights, OH,
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Examined merchandise to correctly price and display products.
Answered customer questions and addressed problems and complaints in person and via phone.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Handled scheduling for store shifts to achieve adequate staffing.
Initiated on-time, under-budget project management to optimize performance.
Managed budget and payroll operations for [Number]-member organization.
Provided leadership to [Number] employees through coaching, feedback and performance management.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Key Sales Associate, 06/2010 - 03/2012 Insomniac Games – Burbank, CA,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Calculated pricing, applied discounts and collected payments to process transactions.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Stayed up to date on store promotions, payment policies and security practices.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
QA Analyst, 11/2007 - 04/2010 Purdue – City, STATE,
Monitored completed work and provided feedback to improve team member performance.
Reviewed test procedures and results to verify sound testing methods productive of reliable data and compare products to established specifications and control limits.
Developed new methods of testing products to gather more detailed or reliable information to verify products meet quality standards.
Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Inspected finished products using sight, touch and smell to take note of characteristics obvious to average consumers and note areas suggesting further investigation.
Contributed to routine and preventive maintenance procedures on production equipment to prevent defects in production and secure accurate test data.
Analyzed data sets gathered through testing to produce and present reports quantifying metrics indicating conformance or variance from production standards.
Observed company standards for workplace conditions and procedures, maintaining production lines and following OSHA requirements on floor.
Education and Training
Associate of Applied Science: MLT Medical Laboratory Technician , Expected in 06/2005 - Central Georgia Technical College - Macon, GA GPA: Status -
Hope scholarship Recipient
3.45 GPA
Double sealed diploma from Southwest High school
High School Diploma: , Expected in 05/1999 - Southwest High School - Macon, GA GPA: Status -
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