LiveCareer-Resume

assistant store manager resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Outgoing and friendly, delivers customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry, and customer relations. Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty.

Skills
  • 43 WPM Typing Speed
  • Customer Relations And Communications
  • Report Analysis
  • Scheduling And Calendar Management
  • Customer account management
  • Sorting And Labeling
  • Business Development and Planning
  • Sales and Marketing
  • Strong multi-tasking
  • Dependable and reliable
Work History
08/2021 to Current
Assistant Store Manager The Realreal, Inc. Palm Beach, FL,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed over 100 customer calls per week.
05/2019 to 06/2021
Assistant Store Manager The Realreal, Inc. Austin, TX,
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Assisted store manager in meeting standards for customer service and quality.
  • Completed routine store inventories.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Performed nightly store and team performance audits.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Optimized store displays and appearance via strategic merchandising.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
01/2018 to 03/2019
Key Holder Petco Mira Loma, CA,
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Created financial reports and documentation for review by store management staff.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
03/2018 to 10/2018
Restaurant Waitress - to Go Outback Steakhouse City, STATE,
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Upsold high-profit items such as appetizers to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Completed credit payments via card processing systems.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Managed up to 10 orders at once through businesses To-Go system
Education
Expected in 04/2023 to to
Associate of Arts: Communications
University Of Cincinnati - Cincinnati, OH
GPA:
  • Ongoing education in Communications
  • Dean's List Fall Semester 2020
Expected in 05/2017 to to
High School Diploma:
Fairfield High School - Fairfield, OH
GPA:
Additional Information

Currently taking classes to obtain Real Estate License at Hondros College, and is projected to complete courses by June 2022.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University Of Cincinnati
  • Fairfield High School

Job Titles Held:

  • Assistant Store Manager
  • Assistant Store Manager
  • Key Holder
  • Restaurant Waitress - to Go

Degrees

  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: