assistant store manager resume example with 16+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Customer-focused professional with a successful over 20 year career in a variety of industries, including retail, banking and insurance. Dynamic and successful problem solver with a focus on customer service and operational excellence.
Skills
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Experience
Assistant Store Manager, 12/2019 - Current
The Realreal, Inc. – Remote - Santa Rosa, CA
The Realreal, Inc. – Remote - Santa Rosa, CA
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Retail Sales Manager, 07/2017 - 12/2019
Office Depot – Humble, TX
Office Depot – Humble, TX
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Increased store sales by cross-selling complementary items.
- Taught junior employees proactive strategies to meet operational and sales goals.
Retail Sales Associate, 09/2016 - 07/2017
Jbs Usa – Staley, NC
Jbs Usa – Staley, NC
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
Branch Supervisor, 05/2005 - 09/2015
First National Bank Texas – Pearland, TX
First National Bank Texas – Pearland, TX
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Opened new checking, savings and lines of credit for customer accounts.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Maintained confidentiality of bank records and client information.
Education and Training
Bachelor of Science: Community Health And Preventive Medicine, Expected in 05/1981
George Williams College - Downers Grove
George Williams College - Downers Grove
Additional Information
- Graduate (with Honors), Medical Coding and Billing Program, Career Step, Provo, UT, 2016
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Resume Overview
School Attended
- George Williams College
Job Titles Held:
- Assistant Store Manager
- Retail Sales Manager
- Retail Sales Associate
- Branch Supervisor
Degrees
- Bachelor of Science
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