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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Results-oriented Assistant Store Manager offering 4 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Professional sales-focused manager with 4years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance. Accomplished Assistant Manager with 4 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Skills
  • Order management
  • Goals and performance
  • Relationship building and management
  • POS systems operations
  • Vendor management
  • Operations
  • Staff Supervision
  • Merchandising expertise
  • Training
  • Stock management
  • Order processing
  • Product and service sales
  • Customer experience
  • Cost Control
  • Customer Relations
  • New-Hire Training
  • Staff Management
Work History
09/2019 to CurrentAssistant Store ManagerMcDonald's | Williamsburg, VA
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Monitored security and handled incidents calmly.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Conducted store inventories once per quarter.
  • Promoted to Assistant Manager after only 12 months with company.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Provided current employees options for additional training opportunities.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
05/2016 to 06/2017Department ManagerMcDonald's | Newport News, VA
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
03/2015 to 05/2016Shift ManagerMcDonald's | Newport News, VA
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School DiplomaPhoebus High School, Hampton, VA
06/2017Business Administration And ManagementHamburger University, Chicago, IL
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Resume Overview

Companies Worked For:

  • McDonald's

School Attended

  • Phoebus High School
  • Hamburger University

Job Titles Held:

  • Assistant Store Manager
  • Department Manager
  • Shift Manager

Degrees

  • High School Diploma
    06/2017 Business Administration And Management

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