Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Flexible with years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Skills
POS systems operations
Records maintenance
Customer relations
Merchandising
Reliable and dependable
Time management
Cash handling accuracy
Employee scheduling
Organized
Detail-oriented
Flexible
Experience
Assistant Store Manager, 01/2020 to Current Big Yellow Group – Bow, NH,
Trained 20 employees in inventory practices, POS systems and product knowledge, contributing to 85% increase in customer satisfaction ratings.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Assessed, optimized and elevated operations to target current and expected demands.
Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Processed credit and debit card payments and returned proper change for cash purchases.
Promoted and supported strong relationships with local community organizations in surrounding area.
Assistant Manager, 06/2016 to 01/2020 Checkers Drive-In Restaurants, Inc. – El Cajon, CA,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enforced company policies and procedures to strengthen operational standards across departments.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Supported sales management initiatives to optimize business development.
Merchandising Specialist, 04/2010 to 06/2016 Ratner – Charlottesville, VA,
Created merchandise displays based on planogram.
Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays.
Created visual marketing and styled window displays.
Returned items to shelves and maintained organized appearance.
Recommended merchandise to customers based on needs and preferences.
Consistently put customers first by handling needs with sense of urgency and compassion.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Placed prices and descriptive signage to enhance displays and promote items.
Supervised up to 10 employees on merchandising team.
Administrative Assistant, 06/2005 to 10/2014 Installed Building Products – Stamford, CT,
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Assisted with administrative tasks, including filing, answering phones, etc.
Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
Coordinated meetings with other department managers and served as main liaison between department heads and executives.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Managed building access and supplied key cards to employees and visitors.
Maintained attendance records, taking note of staff vacation time, sick days and personal days.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Education and Training
High School Diploma: , Expected in 06/2005 Emery High School - Emeryville, CA, GPA:
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