- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Flexible with years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
- POS systems operations
- Records maintenance
- Customer relations
- Merchandising
- Reliable and dependable
- Time management
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- Cash handling accuracy
- Employee scheduling
- Organized
- Detail-oriented
- Flexible
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Assistant Store Manager, 01/2020 to Current
Big Yellow Group – Bow, NH,
- Trained 20 employees in inventory practices, POS systems and product knowledge, contributing to 85% increase in customer satisfaction ratings.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Assessed, optimized and elevated operations to target current and expected demands.
- Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Coached and developed store associates through formal and informal interactions.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Promoted and supported strong relationships with local community organizations in surrounding area.
Assistant Manager, 06/2016 to 01/2020
Checkers Drive-In Restaurants, Inc. – El Cajon, CA,
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Supported sales management initiatives to optimize business development.
Merchandising Specialist, 04/2010 to 06/2016
Ratner – Charlottesville, VA,
- Created merchandise displays based on planogram.
- Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays.
- Created visual marketing and styled window displays.
- Returned items to shelves and maintained organized appearance.
- Recommended merchandise to customers based on needs and preferences.
- Consistently put customers first by handling needs with sense of urgency and compassion.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Placed prices and descriptive signage to enhance displays and promote items.
- Supervised up to 10 employees on merchandising team.
Administrative Assistant, 06/2005 to 10/2014
Installed Building Products – Stamford, CT,
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Assisted with administrative tasks, including filing, answering phones, etc.
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
- Coordinated meetings with other department managers and served as main liaison between department heads and executives.
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
- Managed building access and supplied key cards to employees and visitors.
- Maintained attendance records, taking note of staff vacation time, sick days and personal days.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
High School Diploma: , Expected in 06/2005
Emery High School - Emeryville, CA,
GPA:
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