Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Flexible with years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

  • POS systems operations
  • Records maintenance
  • Customer relations
  • Merchandising
  • Reliable and dependable
  • Time management
  • Cash handling accuracy
  • Employee scheduling
  • Organized
  • Detail-oriented
  • Flexible
Assistant Store Manager, 01/2020 to Current
Big Yellow GroupBow, NH,
  • Trained 20 employees in inventory practices, POS systems and product knowledge, contributing to 85% increase in customer satisfaction ratings.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
Assistant Manager, 06/2016 to 01/2020
Checkers Drive-In Restaurants, Inc.El Cajon, CA,
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Supported sales management initiatives to optimize business development.
Merchandising Specialist, 04/2010 to 06/2016
RatnerCharlottesville, VA,
  • Created merchandise displays based on planogram.
  • Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays.
  • Created visual marketing and styled window displays.
  • Returned items to shelves and maintained organized appearance.
  • Recommended merchandise to customers based on needs and preferences.
  • Consistently put customers first by handling needs with sense of urgency and compassion.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Supervised up to 10 employees on merchandising team.
Administrative Assistant, 06/2005 to 10/2014
Installed Building ProductsStamford, CT,
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Assisted with administrative tasks, including filing, answering phones, etc.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Managed building access and supplied key cards to employees and visitors.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Education and Training
High School Diploma: , Expected in 06/2005
Emery High School - Emeryville, CA,

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School Attended

  • Emery High School

Job Titles Held:

  • Assistant Store Manager
  • Assistant Manager
  • Merchandising Specialist
  • Administrative Assistant


  • High School Diploma

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