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Assistant Store Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Goal-driven Assistant Store Manager with 2-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Skills
  • Stock management
  • POS systems operations
  • Records maintenance
  • Customer Service
  • Sales
  • Extensive automotive parts knowledge
  • Mechanically inclined working with tools
  • Can type 50-60 wpm
  • Issue resolution
  • Billing
  • Business Development
  • Sales Techniques
  • Merchandising
  • Customer relations
  • Driving business growth
  • Leadership development
  • Building brand awareness
  • Customer outreach
Experience
05/2019 to Current Assistant Store Manager Big Yellow Group | North Kensington, MD,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Built proactive and productive relationships with Store Management and business agents to maintain operational efficiency.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Supervised Sales Associates in processing credit, debit, and cash payments to streamline sales.
08/2012 to 12/2018 Plumber’s Apprentice Heinen's Grocery Store | Cleveland, OH,
  • Maintained organization, cleanliness and safety in all work areas.
  • Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
  • Transported items and tools from truck to work locations.
  • Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Assisted with administrative tasks to better understand industry processes.
  • Provided clean finish by smoothing, sanding and caulking areas.
  • Assisted with installation of systems, components and construction materials into new and remodeled buildings.
  • Interacted with supervisor and various experts to address escalated issues.
  • Moved and held materials for senior professionals to complete work.
  • Relayed communication to equipment operators and helped attach special pieces.
  • Followed construction plans and instructions from supervisors and other supervisory personnel.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
  • Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
  • Reduced wasteful spending by accurately cutting pipe and lumber materials according to specifications.
04/2010 to 02/2012 Front End Associate The Home Depot | City, STATE,
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Maintained clean and clutter-free front-end area.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and obtained replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Operated register for cash, check and credit card transactions, maintaining 100% accuracy.
Education and Training
Expected in 05/2008 High School Diploma | Barrington High School, Barrington, IL GPA:

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Resume Overview

School Attended
  • Barrington High School
Job Titles Held:
  • Assistant Store Manager
  • Plumber’s Apprentice
  • Front End Associate
Degrees
  • High School Diploma

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