Assistant Store Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Goal-driven Assistant Store Manager. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Creative assistant manager promotes creation of consistent and positive customer experiences through proactive management of team activities and store operations. Skillful monitoring for processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Dedicated and hardworking Assistant Manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Assistant Store Manager, 08/2020 to 02/2021
Big Yellow GroupNorth Kensington, MD,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Customer Service Representative, 08/2018 to 12/2018
Cosentino's Food StoresPeculiar, MO,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
Teller, 09/2003 to 05/2008
First Us Bancshares, Inc.Bay Minette, AL,
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Adhered to regulatory and company security and audit procedures.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Maintained confidentiality of bank records and client information.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Directed specific questions to appropriate branch personnel.
  • Delivered prompt, accurate and excellent customer service.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Served customers each shift, remaining composed and professional even in high-stress situations.
  • Supplied tellers with coin and currency as needed.
  • Recommended additional products, services and benefits for customers.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Processed cash withdrawals.
  • Verified amounts and integrity of every check or funds transfer.
  • Entered member transaction data into online banking software.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Reported daily averages and shortages to operations department.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Adhered to financial services security and audit procedures.
  • Processed cash withdrawals accurately and efficiently.
Education and Training
High School Diploma: , Expected in 06/2003
Chesterfield High School - Chesterfield, SC

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Resume Overview

School Attended
  • Chesterfield High School
Job Titles Held:
  • Assistant Store Manager
  • Customer Service Representative
  • Teller
  • High School Diploma

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