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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Natural leader and dedicated customer service professional with extensive experience in the Retail Management, Technical Support, and Investment Brokerage. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Team Building, Extensive Sales & Marketing
  • Innovative
  • Business Development
  • Exceptional Customer Service
  • Payroll, Recruiting & Talent Management
  • Inventory & Loss Prevention
  • Microsoft Suite
  • Financial Reporting & Budgeting
  • Quality Assurance
  • Technical Support
  • Coaching
  • Communication skills
Work History
Assistant Store Manager01/2018 to 03/2020
Downtown Locker Room – Charlotte, NC
  • Carried out DTLR's mission, vision, and values by exhibiting excellence and competence, collaboration and innovation, commitment to company, accountability and ownership.
  • Responsible for day-to-day operations with purpose of optimizing profits by controlling costs and expenses while building sales values.
  • Performed and enforced high standards in merchandising, inventory control, customer service and store appearance.
  • Increased control and protection of retail inventory in order to control shrink and asset loss Inspect and review orders and deliveries for proper quality and quantity and to provide accurate merchandise inventory based on stores need.
  • Coached team members through ongoing programs in sales, customer service and product knowledge resulting in acceleration of new hire contribution and company revenue.
  • Assisted with HR functions: Hiring top talent, ensured weekly payroll submission, orientation and training, coaching and corrective action when necessary, developing leaders through performance management.
Assistant Store Manager01/2015 to 01/2018
BCBG MAX AZARIA – Charlotte, NC
  • Surpassed individual and corporate sales targets, develop network of new clients, proactively respond to client needs in order to excel in sales and customer experience service standards.
  • Recruited top talent by choosing candidates with emphasis on sales and sales generation
  • Dispute Resolution by retaining damaged customer and client relations through creative dispute resolution techniques driving sales, assisting clientele, cultivating tourist relations and developing positive client relationships/results.
  • Personal stylist/shopper for high net worth clientele.
  • Planned schedules and delegated assignments to meet coverage and service demands.
  • Managed and helped rotate merchandise and displays to feature new products and promotions.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactivemonitoring and corrective action strategies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Investment Client Relations Rep III01/2012 to 01/2015
Wells Fargo Advisors – Charlotte, NC
  • Provided exceptional customer service in high volume call center environment and met all call center metrics.
  • Serviced and maintained high net worth client accounts.
  • Provided real time stock quotes, detailed account history, cost basis analysis, statement and tax documents upon client request.
  • Assisted clients in any online capacity such as password resets, delink/link, and technical support when needed.
  • Managed account transfers to and from First Clearing firms.
  • Analyzed proper investment account documentation including but not limited to IRA's.
  • Provided accurate and complete account information regarding brokerage accounts of all types to clients and financial advisors Initiated claims process on COMMAND accounts per client request
  • Provided account maintenance, and generated reports upon request
  • Handled all necessary documents to process IRA contributions and distributions.
  • Provided educational support and referrals for clients.
  • Answered over 85 customer communications per day via telephone, and/or email.
Business Analyst II01/2009 to 01/2012
Wachovia Securities – Charlotte, NC
  • Performed daily task using superior communication skills to assist client and advisors with Wachovia Securities site and other internal applications step by step.
  • Assisted clients and financial advisors with conversion of brokerage account information from Wachovia to Wells Fargo platform.
  • Provided high net worth financial advisors and clients with back office technical support.
  • Supplied accurate and complete account info to brokerage clients and employees regarding online products.
Education
High School Diploma2006Hamden High School- Hamden, CT
Additional Information
  • Awards and Acknowledgements , Service Excellence Award Winner (2012-2013) Top Performer Recognition (2012-2013) Team Excellence Award Winner (2015) Most Improved (2016) Top Performer (2016)
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Resume Overview

Companies Worked For:

  • Downtown Locker Room
  • BCBG MAX AZARIA
  • Wells Fargo Advisors
  • Wachovia Securities

School Attended

  • Hamden High School

Job Titles Held:

  • Assistant Store Manager
  • Investment Client Relations Rep III
  • Business Analyst II

Degrees

  • High School Diploma 2006

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