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Assistant Store Manager Resume Example

Resume Score: 90%

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ASSISTANT STORE MANAGER
Summary

Assistant Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Highlights
  • Store opening and closing procedures
  • MS Office proficient
  • Outstanding communication skills
  • Exceptional leader
  • Organized
  • Employee scheduling
  • Detail-oriented
  • Accurate cash handling

  • Team-oriented
  • Recruiting and interviewing
  • Flexible schedule
  • Reliable
  • Store operations
  • Loss prevention
  • Time management
  • Inventory control procedures
  • Excellent multi-tasker
  • Conflict resolution skills

Accomplishments

  • Developed highly effective sales training strategies as Sales Manager of a 20-person team.

  • Exceeded Sales Management goals on a monthly basis, which led to bonus and top store in sales among the region.

  • Boosted customer satisfaction ratings by providing a team of excellent customer service.
Experience
Assistant Store Manager03/2015 to CurrentAeropostale New York, NY
  • Generated financial reports for management review.
  • Oversaw Management teams individual sales goals and business productivity.
  • Managed sales transactions with a revenue stream of $15 Million annually.
  • Monitored customer preferences to determine focus of sales efforts.
  • Shared product knowledge with customers while making personal recommendations.
  • Trained in negotiations and time management.
  • Directed personnel, training and labor relations activities.
  • Managed office inventory and placed new supply orders.
  • Oversaw training and daily performance of 200 staff.
Assistant Manager12/2014 to 03/2015Abercrombie & Fitch New York, NY
  • Drive sales by overseeing the cashwrap and merchandising of two to three sales floor departments with a high sales volume.
  • Act as leader on duty, as well as opening and closing the store on assigned days.
  • Assist with recruiting and hiring of my team.
  • Receive extensive training to help my team, associates, and I, to become strong store leaders.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Ensure great service by interacting with customers and associates.
  • Strive to achieve sales goals and maintain budget controls.
  • Conduct figure 8's to ensure associates are staying on task while creating a great sales floor experience for customers.
  • Maintain new seasonal floor sets for visual and presentation.
Asset Protection Agent12/2013 to 11/2014Abercrombie & FitchNew York City, NY
  • Partner with local store management to meet strategic store-side and asset protection objectives.
  • Maintain effective relationship with local related law enforcement agencies.
  • Audit and ensure high execution of company security measures designed to control store and shrink.
  • Participating in store associate training regarding approved Asset Protection initiatives and workshops
  • Participate in management meetings and working closely with them to ensure operational compliance with policies Complete operational audits on a routine basis Proactively monitor controls and conduct surveillance to identify and investigate associate dishonesty
  • Conduct investigations and interviews for inventory, cash loss, and violations of policy
  • Partner with RGIS on inventory counts annually including training of management and associates on preparations and practices for accurate audit counts.
Operator10/2012 to 12/2013TargetPico Rivera, CA
  • Answer high phone calls/page team members, including guests.
  • Sort items among each Target soft line department, Charge back destroyed/damaged products.
  • Deliver excellent service to Target guests, Help keep the Target brand experience consistent, positive and welcoming.
  • Make a difference by responding quickly and responsively to guest and team member needs.
  • Receive and disburse money in establishments.
  • Usually involves use of electronic scanners, cash registers, or related equipment often involved in processing credit or debit card transactions and validating checks.
Education
Bachelor of Science: Criminal Justice, Forensic Psychology05/12St. John's UniversityQueens, NY

Criminal Justice & Forensic Psychology

Associate of Science: Criminal Justice05/10Johnson & Wales UniversityProvidence, RICriminal Justice
Interests

Hiking, Running, Reading, Traveling, Music, Fashion. Personal Training.

Skills

Cash Handling, Conference Calls, Special Events, Inventory, Management Meetings, Policies & Procedures, Transferring, Damaging, Shipping, Staff Training, Strategic, Supervisory, Workshops, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing.

Additional Information
  • Associations and Activities Cum Laude (Latin Honor indicates the level of distinction with which an academic degree was earned.) Alpha Phi Sigma (The National Criminal Justice Honor Society), Gamma Sigma Alpha (National Academic Honor Society) Kappa Sigma Fraternity Executive Committee Board-Grand Scribe, Philanthropist (Fisher House, BCRF) Chapin Retirement Home; Community Service.
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Resume Overview

Companies Worked For:

  • Aeropostale
  • Abercrombie & Fitch
  • Target

School Attended

  • St. John's University
  • Johnson & Wales University

Job Titles Held:

  • Assistant Store Manager
  • Assistant Manager
  • Asset Protection Agent
  • Operator

Degrees

  • Bachelor of Science : Criminal Justice, Forensic Psychology 05/12
    Associate of Science : Criminal Justice 05/10

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