Experienced manager with a demonstrated history of 18+ years in management, visual merchandising and sales. Proven history of building relationships with satisfied customers and contribute to overall company success. Dedicated to apply knowledge in executive management and district manager roles.
Skills
Store management
Relationship building and management
Customer Service
Goals and performance
Oral and written communication
Training
Visual merchandising
Driving results
Store operations
Loss prevention
Education and Training
Oakland Community CollegeAuburn Hills, MI, Expected in 2008 – –Associates Degree:Business Administration And Management - GPA:
Rochester High SchoolRochester Hills, MI, Expected in 2003 – –High School Diploma: - GPA:
Experience
Hibbett Sports, Inc. - Assistant Store Manager Woodward, OK, 12/2014 - 09/2019
Responsible for overall store performance. Coached the entire team to drive sales while maintaining personal relationships with their clients, reviewed associates daily and by week on their performance and goals, provided excellent customer service and product knowledge to all clients, and maintained a perfect store with strong visual execution
Strong training skills with selling, hiring, and knowledge about the Lacoste culture with policy and procedure
Leader with strong operational skills and guidelines in all departments and always willing to learn new things and lead by example
Granted with the Customer Service department of responsibility for the store, and was held responsible for general store manager duties
Created a powerful impact with our product with competitors to keep and maintain our clientele for the store
Massage Envy - Assistant Manager/Brand Coach La Habra, CA, 08/2012 - 12/2014
Created a store environment which provided a superior and upscale customer experience, while developing and training a strong selling team for the highest volume store in Michigan. Demonstrated excellent leadership skills and a high level of enthusiasm to motivate store associates for total store achievement
Strong drive and passion for selling and a professional overall store experience in high volume store. Communicated professionally and in a timely manner with customers, associates, and corporate partners. Assisted with store events and worked closely with our district manager
Maintained consistent selling and service standards through training as a Brand Coach, and have strong organizational skills to multitask in a faced pace environment
Strong background and experience with clients and personal shopping appointments, while keeping in close contact and use of their Talbots Charge Card
Promoted to a higher position as the acting store manager role when SM was on medical leave
Arden B. - Assistant Manager of Sales City, STATE, 10/2007 - 10/2012
Assisted the store manager with overall store performance while exceeding sales, training associates, and working closely with instruction of our district manager
Provided a strong selling experience in charge of training associates with their clients books and excellent customer service standards
In charge of visual updates, promotions and signage, and store moves on a daily basis. I was granted to relocate and help our other location for visual success when needed
Performed all duties on the sales floor and in charge of creating customer relationships with our rewards program
Target - Electronics Specialist/Photo Lab City, STATE, 06/2002 - 10/2007
Maintained and exceeded store sales in the department and surrounding areas of the store, created a personalized shopping experience with my guests and in charge of opening up credit accounts with the Target Charge card. Reported and worked closely with the manager on duty in high volume store
In charge of store setup and visuals, promotions and signage for ad setup, set new releases within the department, and very knowledgeable of all products new and current
Flexible to rotate between departments when needed and willing to learn all positions
Worked and ran the photo lab within Target through a company called Qualex prior to my electronics and sales floor promotion
Additional Information
Impressive writing and typing skills
Entry level experience with Microsoft Word, Office, and Excel software
Runs self made photography business with strong clientele base
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