assistant store manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Used power point, Excel to input confirmation of merchandise received into system.
Skills
Goals and Performance
Staff Supervision
Product and Service Sales
Scheduling
Sales
Inventory Control
Budgeting
Business Development and Planning
Store Management
Sales Training
Sales Goals
Cash Handling
Store Merchandising
Cleaning
Point of Sale Systems
Sales and Marketing
Cash Register Operation
Store Operations
Product Knowledge
Visual Merchandising
Work History
Assistant Store Manager, 01/2012 - Current Marshall Retail Group – Las Vegas, NV,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Rotated merchandise and displays to feature new products and promotions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
Teller Supervisor, 09/2000 - 05/2009 Great Western Bank – Crooks, SD,
Purchased and maintained office supply inventories while adhering to budgeting practices.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Counted cash drawers and made bank deposits.
Promoted bank's products and services by consistently cross-selling to customers.
Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Examined tellers' reports of daily transactions for accuracy.
Researched and resolved customer issues on personal savings, checking and line of credit accounts.
Counted, verified and handled bank deposits and armored car transactions.
Handled various accounting transactions.
Maintained friendly and professional customer interactions.
Exceeded goals through effective task prioritization and great work ethic.
Store Manager, 03/1989 - 09/1998 Dollar Tree – Hamilton, OH,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates on product knowledge by using wide variety of training tools.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Supervised guests at front counter, answering questions regarding products.
Completed point of sale opening and closing procedures.
Developed new store location from ground up by hiring and training efficient team.
Managed inventory control, cash control and store opening and closing procedures.
Approved regular payroll submissions for employees.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Associate of Business Administration: , Expected in 06/1994 - Robert Morris University - Illinois - Chicago, IL GPA: Status -
High School Diploma: , Expected in 06/1992 - Benito Juarez H.S - Chicago, IL, GPA: Status -
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