Energetic, results-oriented Retail Manager with 20 years experience leading retail store operations . Demonstrated ability to revitalize under-performing stores and lead startup operations; proficient in team-building, coaching and motivational techniques. Proven success in fostering relationships with vendors, buyers, District Managers and marketing departments to maximize sales, market share and visibility at store level. Seeking to continue my career in Management with a company where I can utilize my work experience and acquired skill set to eventually achieve a District or Market Manager level position.
Highlights
Store operations
Retail inventory management
Recruiting and interviewing
Conflict resolution skills
MS Office proficient
Outstanding communication skills
Team-oriented
Store opening and closing procedures
Education
Averett UniversityDanville, VirginiaExpected in 1991 ā āB.A.:History - GPA:Averett University, Danville, Virginia 1991 B.A., History
Certifications
APS
Experience
Marshall Retail Group - Assistant Store Manager Morrisville, NC, 01/2011 - CurrentOversee multiple departments within store, including staffing, merchandising and inventory replenishment, as well as assisting in overall operations of entire Supercenter. Conduct daily area tours and area meetings to identify issues and tasks to complete to maximize sales results and productivity. Present and execute company training plans and conduct follow-up, mentoring high potential team members for advancement. Provide a daily presence within areas of responsibility to monitor operations and maintain high morale and communication. Administer yearly performance evaluations and coachings as needed. Direct supervision of 65-127 hourly associates. Accomplishments: Received Certificate for completion of National Food Safety Management course Mentored and promoted 5 hourly associates into hourly Management positions Mentored and prepared 3 Hourly Supervisors that were promoted to Assistant Store Manager
Rush Enterprises - General Manager Colorado Springs, CO, 01/2009 - 01/2011Responsible for daily store operations which included opening and closing of store, reviewing daily sales reports, Profit and Loss accountability and weekly Commercial account visits. Additional areas of responsibility consisted of processing weekly shipments, maintaining on hands accuracy of inventory through cycle counts and scanning outages; monitoring shrink, processing defective items, product returns and exchanges. Further duties included staff scheduling, interviewing, planogram changes, battery/wiper installation, team member performance reviews and conducting monthly store meetings. Accomplishments: Increased store rankings from the bottom 50 stores in Region, which consisted of 160 stores, to that of consistently ranking in the top ten in the categories of YOY Sales Comp, Commercial sales and Front End Sales.
Spencer Gifts, Llc - Store Manager Lacey, WA, 01/2007 - 01/2009Accountable for managing daily store operations which included inventory management, opening and closing store, cash handling, Profit and Loss accountability, staff scheduling and merchandising. Additional responsibilities included interviewing, hiring, staff development, loss prevention, performance reviews, corrective counseling and customer service Accomplishments: Reduced shrink by 70% and exceeded YOY Goal of .68 by achieving a .52 for 2008. Achieved an average Mystery Shop score of 97% against Regional goal of 95%. Developed and promoted three hourly employees into store management.
Spencer Gifts, Llc - Store Manager Lady Lake, FL, 01/2006 - 01/2007Supervised daily operations of a mall-based store with an annual sales volume of $1.2 million. Responsibilities included inventory control, staff scheduling, cash handling, visual merchandising, seasonal plan-o-grams and sales goal planning. Other primary duties consisted of recruiting, interviewing and hiring, staff development, performance reviews, disciplinary counseling and customer service. Left due to store closure. Accomplishments: Recruited, hired and trained hourly employees and management team for new store in Charlotte. Ranked #1 in company for highest UPT and APS average from April-July 2007.
Spencer Gifts, Llc - Store Manager Lafayette, LA, 01/2003 - 01/2006Directly accountable for overall store operations which included staff scheduling, customer relations, Profit and Loss accountability, inventory management, merchandising, cash management and goal attainment. Additional responsibilities consisted of individual performance coaching sessions, weekly sales meetings and product training. Left due to store closure. Accomplishments: Reduced employee turnover by 77% within two year period. Consistently ranked in Top 10 stores within company for accessory sales.
Savers Thrifts Stores - Retail Store Manager Chugiak, AK, 01/2001 - 01/2003Accountable for all daily store operations which included customer relations, inventory management, cash handling, public relations, merchandising, staff schedules and average monthly goal attainment of 175 new activations. Other primary duties consisted of Profit and Loss accountability, minor handset repairs, individual performance coaching and evaluations, recruiting, interviewing and hiring of sales staff. Conducted weekly sales meetings and monthly product training sessions. Left due to elimination of Store Manager position at this location. Accomplishments: Recruited, interviewed and hired sales team, customer service representatives for new store in Burlington. Exceeded first year new activations goal by 110% in 2002 Ranked 9th in Carolinas region in 2001 for accessory sales. Maintained an average shrink of .08 against company goal of 1.0%.
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