Assistant Store Manager Resume Example
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ASSISTANT STORE MANAGER
Summary
Customer-oriented Store Manager offering over 10 plus years of experience in retail operations, sales and service team leadership. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals. Knowledge of cash handling. Able to take constructive criticism to help grow as a person and professional.
Skills
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Experience
10/2011 - Current
Mejuri － New York , NYAssistant Store Manager
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Balance safe every morning for opening procedures.
- Prepare bank deposit slips.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Smoothly processed incoming orders, handling over $1000 plus transactions per day with exceptional accuracy.
- Trained new employees in cashiering procedures, offering assistance in resolving cash management and technical issues.
- Processed customer payments quickly and returned exact change and receipts.
- Received payments for credit cards and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Processed shipments and maintained stock shelf organization.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Updated store pricing, signage and merchandising based on current promotions.
- Hired, trained and managed team of 10 plus associates, including evaluating performance and enforcing disciplinary actions.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Prioritized sanitation, safety and health standards in work areas.
- Oversaw store hours and signed off on associate payroll.
- Maintained daily record of all transactions and receipts.
- Wrote order supply requests to replenish merchandise and submitted to district manager for sign-off.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Kept accounts current and funds deposited to keep on-site cash low.
- Supported store manager in managing daily store functions.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Addressed customer inquiries and resolved complaints.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Amazon Hub and store system.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Delivered excellent customer service by greeting and assisting each customer.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Obtained signatures from recipients to release registered and special delivery parcels.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered phone calls to assist customers.
08/2011 - 10/2011
Ascension Health － Old Hickory , TNEmergency Dispatcher
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Used radio, telephone and computer system to update first responders with new information.
- Responded to emergency calls routed by the automatic distribution system.
01/2009 - 07/2011
Hy-Vee － South Sioux City , NEServer
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Prepared salads and appetizers to back up kitchen staff.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education and Training
05/2008
Floresville High SchoolCity, StateHigh School Diploma
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Resume Overview
School Attended
- Floresville High School
Job Titles Held:
- Assistant Store Manager
- Emergency Dispatcher
- Server
Degrees
- High School Diploma
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