Assistant Store Manager Resume Example
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ASSISTANT STORE MANAGER
Summary
- Attentive Assistant Store Manager offering over 11 years working in retail and sales industry. Focused and enthusiastic with strong background building strong and successful teams and creating positive working environments.
- Assistant Store Manager delivering exemplary sales and marketing skills. Bilingual and effective in working with peers, sales associates and upper management.
- Honest and punctual professional with bilingual talents.
- Dedicated and hardworking ASM able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations.
- Ready for new professional challenges and seeking career-oriented position.
- Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
- Reliable and friendly ASM adept at learning and mastering new concepts and skills.
- Passionate about helping customers and creating satisfying shopping experiences.
- Retail Sales Associate versed in merchandising, display design and customer relations.
Skills
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Experience
Assistant Store Manager | 06/2012 to CurrentMonro Muffler Brake & Service - Norcross , GA
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assessed, optimized and elevated operations to target current and expected demands.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Partnered with Yvette to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Achieved sales, budget and other targeted goals.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Coached and developed store associates through formal and informal interactions.
- Mentored team on effective upselling and cross-selling techniques.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
Freight Team Associate | 10/2007 to 04/2012Schlotzsky's Deli - Melissa , TX
- Advised on design of merchandise displays, providing recommendations on ease of transportation and accommodating product durability and stacking properties.
- Verified shipment contents upon receipt, reviewing order details, visually inspecting incoming freight and weighing items to confirm deliveries met order specifications.
- Transported palettes of inventory items using forklift, observing safety rules in operating heavy equipment and handling sensitive inventory.
- Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
- Eliminated safety hazards in loading and work areas, including physical obstructions to truck access, slick or icy surfaces and precarious stacking or positioning.
- Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
- Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.
Assistant Manager | 07/2002 to 10/2007Mosaic Investments - Parrish , FL
- Planned and prepared workflow schedules, delegating tasks for 10 member team.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Evaluated employee performance and developed improvement plans.
- Completed inventory audits to identify losses and project future demands.
- Delegated daily tasks to team members to optimize team productivity.
Shift Manager | 03/1998 to 06/2002McDonald's - City , STATE
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Cross-trained in every store role to maximize operational knowledge.
- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Trained and supervised staff members.
- Managed and mentored 13 staff members.
- Documented receipts, employee hours and inventory movements.
- Managed day-to-day operations, including supervision and assignment delegation for 13 member team.
- Met with each associate to establish realistic monthly sales goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Westminster High School - - City,State | | High School Diploma06/2001
Helen F Stacey Intermediate
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Resume Overview
School Attended
- Westminster High School
- Helen F Stacey Intermediate
Job Titles Held:
- Assistant Store Manager
- Freight Team Associate
- Assistant Manager
- Shift Manager
Degrees
- Westminster High School - City , State | High School Diploma
Helen F Stacey Intermediate
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