(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

To pursue an exciting yet challenging career which will continue to enable growth and develop stronger leadership skills while utilizing reactive skills and background. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

  • Customer Service Management
  • Business Leadership
  • Focus and Follow-Through
  • Deadline Management
  • Conflict Resolution
  • Outstanding Communication Skills
  • Service-Oriented Self-Starter
  • Customer Service
  • Safety-Conscious
  • Documentation And Reporting
The Art Institute of Washington Roslyn VA, Expected in 08/2012 Bachelor of Arts : Fashion Retail Management Program - GPA :
Work History
Monro Muffler Brake & Service - Assistant Store Manager
Normal, IL, 07/2019 - Current
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 12% in two years.
Tmx Finance Family Of Companies - Sale Support Representative
Salina, KS, 11/2013 - 10/2018
  • Work with management by functioning in multiple roles that support performance of store’s retail experience.
  • Store event coordinator- work with local businesses to set up table days and other events, event marketing.
  • Inventory management- including counts, ordering, maintaining, receiving, returning, tracking, securing equipment and supplies.
  • Preform operational task to maintain audit-ready status in store at all times with 95% average year-over year.
  • Process and prepare prepare paperwork for record keeping and report generation with thorough research of any discrepancies.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Cottage Kidz Boutique - Business Consultant/General Manager
City, STATE, 04/2009 - 10/2013
  • Assisted store owner with relocation planning and process.
  • Created and managed inventory system for both in-store and online items.
  • Assisted in product buying process.
  • Manages public relations by working with community and local businesses in organizing events to help generate sales as well as giving back to community.
  • Developed complete business plans and operational strategies for new and existing business.
Comfort One Shoes - Store Manager
City, STATE, 05/2005 - 12/2008
  • Implemented strategic thinking and planning through programs with local businesses and visual merchandising to increase sales by 32% to over $11,000 per week.
  • Established and maintained excellent vendor relations.
  • Managed store inventory to ensure proper stock of products.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

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School Attended

  • The Art Institute of Washington

Job Titles Held:

  • Assistant Store Manager
  • Sale Support Representative
  • Business Consultant/General Manager
  • Store Manager


  • Bachelor of Arts

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