To pursue an exciting yet challenging career which will continue to enable growth and develop stronger leadership skills while utilizing reactive skills and background. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
- Customer Service Management
- Business Leadership
- Focus and Follow-Through
- Deadline Management
- Conflict Resolution
- Outstanding Communication Skills
- Service-Oriented Self-Starter
- Customer Service
- Safety-Conscious
- Documentation And Reporting
Normal, IL, 07/2019 - Current
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings by 12% in two years.
Salina, KS, 11/2013 - 10/2018
- Work with management by functioning in multiple roles that support performance of storeās retail experience.
- Store event coordinator- work with local businesses to set up table days and other events, event marketing.
- Inventory management- including counts, ordering, maintaining, receiving, returning, tracking, securing equipment and supplies.
- Preform operational task to maintain audit-ready status in store at all times with 95% average year-over year.
- Process and prepare prepare paperwork for record keeping and report generation with thorough research of any discrepancies.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
City, STATE, 04/2009 - 10/2013
- Assisted store owner with relocation planning and process.
- Created and managed inventory system for both in-store and online items.
- Assisted in product buying process.
- Manages public relations by working with community and local businesses in organizing events to help generate sales as well as giving back to community.
- Developed complete business plans and operational strategies for new and existing business.
City, STATE, 05/2005 - 12/2008
- Implemented strategic thinking and planning through programs with local businesses and visual merchandising to increase sales by 32% to over $11,000 per week.
- Established and maintained excellent vendor relations.
- Managed store inventory to ensure proper stock of products.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
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School Attended
- The Art Institute of Washington
Job Titles Held:
- Assistant Store Manager
- Sale Support Representative
- Business Consultant/General Manager
- Store Manager
Degrees
- Bachelor of Arts
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