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Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
- Problem-Solving
- Team Building and Leadership
- Administrative Management
- Decision Making
- Team Leadership
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- Budget Control
- Customer Service Management
- Resource Allocation
- Goal Setting
- Financial Statement Review
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Assistant Store Manager, 11/2021 to Current
National Coatings & Supplies – Saint Peters, MO,
- Oversaw aspects of maintenance, inventory and daily activity management.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Built proactive and productive relationships with business agents to maintain operational efficiency.
Administrative Assistant, 02/2020 to 07/2021
Eide Bailly – Oklahoma City, OK,
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Senior Executive, 06/2019 to 12/2019
Vodafone – Düsseldorf, DE,
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Documented and routed business correspondence to manage office paperwork.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
Teacher, 08/2016 to 05/2019
Southwest Key Programs – Killeen, TX,
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Helped students build learning and study skills to achieve educational goals.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
- Attended and participated in department staff meetings to brainstorm ideas on pertinent issues.
- Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Maintained safe, clean, and organized classroom environment.
Ph.D.: Educational Leadership, Expected in 05/2023
Keiser University - Fort Lauderdale, FL
GPA:
- Completed professional development in Educational Leadership
- 3.6 GPA
- Completed coursework in Curriculum Design, Qualitative and Mixed Methods Research, and Management of Distance Education.
Master of Science: Elementary Education, Expected in 05/2017
Florida Memorial University - Opa-locka, FL
GPA:
- Completed professional development in ESOL
- Dean's List Honoree 2016-2017
- Summa cum laude graduate
- 3.7 GPA
Bachelor of Arts: Music Education, Expected in 05/2016
Florida Memorial University - Opa-locka, FL
GPA:
- Dean's List Honoree 2013-2016
- Honor Roll 2015-2016
- Summa cum laude graduate
- Developed relationships with new clients and typically exceeded sales goals by 10%
- Consistently maintained high customer satisfaction ratings.
- Managed highly effective sales program that significantly impacted efficiency and improved operations.
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