Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Problem-Solving
  • Team Building and Leadership
  • Administrative Management
  • Decision Making
  • Team Leadership
  • Budget Control
  • Customer Service Management
  • Resource Allocation
  • Goal Setting
  • Financial Statement Review
Assistant Store Manager, 11/2021 to Current
National Coatings & SuppliesSaint Peters, MO,
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Built proactive and productive relationships with business agents to maintain operational efficiency.
Administrative Assistant, 02/2020 to 07/2021
Eide BaillyOklahoma City, OK,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Senior Executive, 06/2019 to 12/2019
VodafoneDüsseldorf, DE,
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Documented and routed business correspondence to manage office paperwork.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
Teacher, 08/2016 to 05/2019
Southwest Key ProgramsKilleen, TX,
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student skill level.
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Attended and participated in department staff meetings to brainstorm ideas on pertinent issues.
  • Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Maintained safe, clean, and organized classroom environment.
Education and Training
Ph.D.: Educational Leadership, Expected in 05/2023
Keiser University - Fort Lauderdale, FL
  • Completed professional development in Educational Leadership
  • 3.6 GPA
  • Completed coursework in Curriculum Design, Qualitative and Mixed Methods Research, and Management of Distance Education.
Master of Science: Elementary Education, Expected in 05/2017
Florida Memorial University - Opa-locka, FL
  • Completed professional development in ESOL
  • Dean's List Honoree 2016-2017
  • Summa cum laude graduate
  • 3.7 GPA
Bachelor of Arts: Music Education, Expected in 05/2016
Florida Memorial University - Opa-locka, FL
  • Dean's List Honoree 2013-2016
  • Honor Roll 2015-2016
  • Summa cum laude graduate
  • Developed relationships with new clients and typically exceeded sales goals by 10%
  • Consistently maintained high customer satisfaction ratings.
  • Managed highly effective sales program that significantly impacted efficiency and improved operations.

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School Attended

  • Keiser University
  • Florida Memorial University
  • Florida Memorial University

Job Titles Held:

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