, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Accomplished Assistant Manger skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Accomplishments
Supervised team of 10-40 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved 1st or 2nd through effectively helping with Floral during Valentines and Mother's Day.
Skills
Verbal and Written Communication
Team Leadership
Recruitment and Hiring
Performance Assessment
Financial Statement Review
Customer Service Management
Staff Scheduling
Problem Anticipation and Resolution
Policy Development and Enforcement
Decision Making
Focus and Follow-Through
Department Oversight
Sales Tracking
Goal Setting
Budget Control
Business Leadership
Sales Promotion
Assignment Delegation
Quality Assurance
Training Management
Cost Reduction
Payroll Administration and Timekeeping
Customer Relations
Desktops, Laptops and Mobile Devices
Calendar Management
Database Maintenance
Deadline Management
Environmental Impact Management
Work History
06/2019 to CurrentAssistant Store ManagerRite Aid | Antioch, CA,
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
Approved regular payroll submissions for employees.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Analyzed and interpreted store trends to facilitate planning.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
10/2015 to 06/2019Assistant ManagerDelta Apparel, Inc. | Phoenix, AZ,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Planned team-building exercises to increase employee performance and job satisfaction.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Achieved recognition for contribution to store success by optimizing sales.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
08/2010 to 03/2015Assistant ManagerDelta Apparel, Inc. | Clinton, TN,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Approved regular payroll submissions for employees.
Applied customer feedback to develop process improvements and support long-term business needs.
Conducted monthly inventories of raw materials and components on work floor.
Recorded inventory sales into organization's weekly income report.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Evaluated report data to proactively adjust and enhance operations.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Propelled continuous improvements and strategically capitalized on current market trends.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
11/2007 to 10/2010Customer Service ManagerLegends | Frisco, TX,
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Resolved concerns with products or services to help with retention and drive sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Completed special projects by using effective decision making, critical thinking and time management skills.
Monitored customer service operations to assess agent performance and provide feedback.
Created customer support strategy to increase customer retention.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Collaborated with store manager to improve customer service processes and support structures company-wide.
Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
Spearheaded customer satisfaction survey and analyzed results to make action plans.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
Worked with marketing department to launch and manage promotional activities and campaigns.
Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing [Timeframe] sales targets.
Education
Expected in Associate of Science | Accounting And Business ManagementNew Mexico State University, Las Cruces, NMGPA:
Expected in 05/2008High School Diploma | Hobbs High School, Hobbs, NMGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
