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Assistant Store Manager Resume Example

Resume Score: 80%

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Benjamin
Chock
Professional Summary

Agile and adaptable team leader with excellent work history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking with a communication style focused on maximizing engagement and satisfaction.

Skills
  • Store Management Experience
  • Supervision
  • Clear Oral/Written Communication
  • Resolving disputes, solving team problems, and understanding nonverbal cues.
  • Organizational Skills
  • Shift Management
  • POS
  • Cash Handling
  • Serving Experience
  • Retail Sales
  • Merchandising
  • Microsoft Office
  • Upselling
  • Retail Management
  • Store Management Experience
  • Assistant Manager Experience
  • Time Management
  • Inventory Control
  • Customer Focus & Orientation
  • Responding to customer situations with sensitivity.
  • Interpersonal Skills
  • Computer Skills
  • Customer satisfaction
  • Directing
  • Math
  • Merchandising
  • Sales
  • Scheduling
  • Product And Service Sales
  • Relationship Building
  • Team Leadership
  • Training And Development

Personal Skills

  • Hard Working
  • Organized
  • Fun
  • Positive
  • Dependable
  • Can take/receive directions
  • Team player
  • Active listener
  • Outgoing
  • Sings
  • Dances
  • Honest
  • Persuasive
  • Assertive
Education
Anoka-Ramsey Community CollegeCity05/2020Associate of Arts

Graduated high school at the same time I finished my Associates degree.

Saint Francis High SchoolCity05/2020High School Diploma
Work History
Company Name- Assistant Store Manager
City, State05/2020 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Trained and managed associates in customer service and sales techniques.
Company Name- Shift Leader
City, State05/2016 - 05/2020
  • Promote and follow company's mission and values while ensuring high customer satisfaction.
  • Positive outgoing attitude, above average math skills, neat personal appearance, and proper personal hygiene,
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
Company Name- Crew Trainer
City, State04/2019 - 08/2019
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Maintained current knowledge of all team position requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Greeted all customers with smile and provided friendly service to professionally handle every need.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Taught new team members correct procedures for all areas of operations.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
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Resume Overview

School Attended

  • Anoka-Ramsey Community College
  • Saint Francis High School

Job Titles Held:

  • Assistant Store Manager
  • Shift Leader
  • Crew Trainer

Degrees

  • Associate of Arts
    High School Diploma

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