LiveCareer-Resume

assistant store manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Customer Service
  • POS systems operations
  • Sales strategies
  • Issue resolution
  • Merchandising
  • Store growth planning
  • Customer outreach
  • Leadership development
  • Creating store processes
  • Administrative support
  • Team building
  • Organization
Experience
Assistant Store Manager, 08/2014 - Current
Qurate Retail Group Dallas, TX,
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Conducted yearly performance reviews to organize training and development for staff.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Led volunteer program at location with a good relationship with participating organizations.
Area Supervisor Merchandising, 05/2014 - 08/2014
Kohl's Department Store City, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Mentored team on effective upselling and cross-selling techniques.
Customer Service Area Supervisor, 11/2011 - 05/2014
Kohl's Department Store City, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coached and developed store associates through formal and informal interactions.
  • Led and encouraged team throughout a whole store remodel.
  • Achieved or exceeded credit and business plans on consistent basis by engaging employees in key processes.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Was part of the hiring and orientation processes of new employees.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
Department Sales Lead, 10/2004 - 11/2011
Kohl's Department Store City, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Education and Training
High School Diploma: , Expected in 06/2002
-
Northview High School - Sylvania, OH,
GPA:
Status -

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Resume Overview

School Attended

  • Northview High School

Job Titles Held:

  • Assistant Store Manager
  • Area Supervisor Merchandising
  • Customer Service Area Supervisor
  • Department Sales Lead

Degrees

  • High School Diploma

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