Assistant Store Manager resume example with 2+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Goal-driven Assistant Store Manager with record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
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Qvc, Inc. – Fontana, CA,
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
Hyatt Hotels Corp. – Charlottesville, VA,
- Established standards for personnel performance and customer service.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Collected cash sales from employees to properly tip each server after shift.
- Provided information about menu selections and made recommendations.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Hyatt Hotels Corp. – Fort Lauderdale, FL,
- Motivated staff through acknowledgment of hard work and achievements.
- Established standards for personnel performance and customer service.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
- Collected cash sales from employees to properly tip each server after shift.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
Albertsons Company Inc. – Silver City, NM,
- Addressed areas that needed improvement and observed team's performance.
- Delivered exceptional customer service and handled inquiries and complaints.
- Aided onboarding team members with one-on-one training sessions.
- Participated in various learning and educational opportunities to update and maintain job knowledge, including [Workshop Name] and [Workshop Name].
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Fairdale High School - Fairdale, KY
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Resume Overview
School Attended
- Fairdale High School
Job Titles Held:
- Assistant Store Manager
- Server Manager
- Server Manager
- Service Supervisor
Degrees
- High School Diploma
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