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Assistant Store Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Results-oriented Assistant Store Manager offering 4 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Accomplished Assistant Manager with years of 4 experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Skills
  • Product restocking
  • Inventory Management
  • Cleanliness
  • Drawer management
  • Cash register skills
  • Cash report creation
  • Customer assistance
  • Heavy lifting
  • Credit card processing
  • Cash balancing
  • Cleaning and sanitizing
  • Security monitoring
  • Cash Handling
  • Purchase assistance
  • Inventorying products
  • Store merchandise stocking
  • Product and service sales
  • Product upselling
  • Payment processing
  • Order taking
  • Refunds and exchanges
  • Currency counting
  • Loss prevention
  • Cash register systems
  • Cash drawer management
  • Basic math skills
  • Product knowledge
  • Bagging and packaging
  • Multi-tasking ability
Education
Phoebus High School Hampton, VA Expected in High School Diploma : - GPA :
Southside Virginia Community College Alberta, VA Expected in : General Studies - GPA :
Hamburger University Chicago, IL, Expected in 06/2017 Certificate in Buisness Admin : Business Administration - GPA :
Work History
Lamps Plus - Assistant Store Manager
North Hollywood, CA, 09/2019 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Trained and managed associates in customer service and sales techniques.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Monitored security and handled incidents calmly.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed monthly and quarterly food cost reports for senior management.
Rtx - Department Manager
Buckingham, TX, 06/2017 - 09/2018
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Henkel - Shift Manager
Prescott, WI, 04/2015 - 06/2017
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

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Resume Overview

School Attended
  • Phoebus High School
  • Southside Virginia Community College
  • Hamburger University
Job Titles Held:
  • Assistant Store Manager
  • Department Manager
  • Shift Manager
Degrees
  • High School Diploma
  • Some College (No Degree)
  • Certificate in Buisness Admin