Assistant Store Manager Resume Example
Love this resume?Build Your Own Now
ASSISTANT STORE MANAGER
Professional Summary
Seasoned Assistant Store Manager with 8 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.
Skills
|
|
Work History
Assistant Store Manager, 08/2015 to 09/2020
Lamps Plus – La Mesa , CA
Lamps Plus – La Mesa , CA
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees within The company
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Rotated merchandise and displays to feature new products and promotions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Supervised and evaluated staff of over 30 associates including other departments managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Walked through store areas every 30 minutes to identify and proactively resolve issues negatively impacting operations.
- Analyzed and interpreted store trends with Smart systems to facilitate planning.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Interviewed, hired and trained over 50-100 staff associates and equipped to comply with company policies and procedures.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Oversaw, trained and encouraged team lewders, promoting culture of efficiency and performance.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for all new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds every Timeframe to check on residents.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Support Manager, 08/2014 to 08/2015
Coen Markets, Inc. – Midland , PA
Coen Markets, Inc. – Midland , PA
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Prepared daily task and expectations reports to assist business leaders with key decision making and strategic operational planning.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Codified office structures and processes to promote teamwork and performance.
- Interpreted management directives to define and document administrative staff processes.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored employee and customer interactions to assess quality of service.
- Established and implemented effective training programs to maximize team performance.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Tracked and documented metrics, and evaluated trends.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Engaged prospects and customers through various events, including trade shows, seminars and workshops.
- Maintained store equipment, including computers, printers and fax machines.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed quality programs to reduce overdue compliance activities.
- Performed supplier risk evaluations and supported regulatory inspections.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Performed forecasting to identify necessary changes for supply chain business.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Customer Service Manager, 02/2013 to 08/2014
U.S. Department Of State – Williamsburg , KY
U.S. Department Of State – Williamsburg , KY
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Improved customer service initiatives by streamlining sales and order management processes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Sold and cross-sold bank products to new and existing customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Reconciled cash drawer and resolved discrepancies.
- Assisted customers with compromised debit cards and issued new credentials.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Accessed computerized financial information to answer questions related to specific accounts.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Analyzed purchases for signs of fraud.
- Displayed new stock and rotated existing products.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Increased customer loyalty and retention.
- Developed standard operating procedures.
- Received and processed customer payments.
- Educated customers on promotions to enhance sales.
Jewelry Sales Associate, 05/2012 to 02/2013
Ben Bridge Jeweler – Rancho Cucamonga , CA
Ben Bridge Jeweler – Rancho Cucamonga , CA
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Completed store opening and closing procedures as per company guidelines.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Mentored new sales associates on store return policies and customer service techniques.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Performed general maintenance and light cleaning of showroom.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Replenished merchandise from inventory during downtime when stock became low.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Checked prices and calculated totals for accurate invoice processing.
- Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Safely and securely loaded items to prevent damage during transport.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Addressed customer complaints and requests by resolution or escalation.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
- Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
- Performed data entry and completed proper paperwork.
- Developed plan-o-grams and layouts that maximized sales.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Greeted store customers and discussed needs.
- Gauged production progress to inform leaders of performance concerns.
- Planned and scheduled projects and directly performed installations.
- Maintained store assets with effective loss prevention strategies.
- Verified contents of inventory loads against shipping papers.
Education
Business Management Economics/manufacturing Welder: Business And Managerial Economics , 03/2009
Blackwell Job Corp - City
Blackwell Job Corp - City
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Measurable results
- Typos
Resume Overview
School Attended
- Blackwell Job Corp
Job Titles Held:
- Assistant Store Manager
- Support Manager
- Customer Service Manager
- Jewelry Sales Associate
Degrees
- Business Management Economics/manufacturing Welder : Business And Managerial Economics , 03/2009
Similar Resumes
