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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Seasoned Assistant Store Manager with 8 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.

Skills
  • Goals and Performance
  • Staff Supervision
  • Product and Service Sales
  • Business Development and Planning
  • Scheduling
  • Sales
  • Budgeting
  • Inventory Control
  • Store Management
  • Staff Management
  • Cross-Selling
  • Sales Training
  • Sales Goals
  • Process Improvement
  • Cash Handling
  • Store Merchandising
  • Cleaning
  • Point of Sale Systems
  • Sales and Marketing
  • Purchasing
  • Cash Register Operation
  • Store Operations
  • Product Knowledge
  • Visual Merchandising
  • Business Initiatives Proficiency
  • Maximizing Profitability
  • Team Leadership
  • Training and Development
  • Team leadership and coaching
  • Order management
  • Relationship building and management
  • Opening and closing procedures
  • Accurate money handling
  • Database Management
  • Excellent customer service skills
  • Financial operations management
  • Staff training and development
  • Merchandising
  • Systems and software programs
  • Personnel development
  • POS systems
  • Mathematical aptitude
  • Customer Relations
  • Strategic thinker
  • Hourly shift management
  • Vendor management
  • Store displays
  • Sales expertise
  • Training and mentoring
  • Operations
  • Team Building
  • Customer-oriented
  • Bank deposit procedures
  • Order Fulfillment
  • Complaint resolution
  • Report preparation
  • Credit card processing
  • International sales support
  • Good listening skills
  • Stocking and replenishing
  • Shipping procedures understanding
  • Training development aptitude
  • Money handling abilities
  • Professional telephone demeanor
  • Retail materials management
  • Administrative support
  • Retail store support
  • Key holder experience
  • Warehousing functions
  • Stock management
Work History
Assistant Store Manager, 08/2015 to 09/2020
Walmart – Milwaukee , Wi
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Approved regular payroll submissions for employees within The company
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Supervised and evaluated staff of over 30 associates including other departments managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Walked through store areas every 30 minutes to identify and proactively resolve issues negatively impacting operations.
  • Analyzed and interpreted store trends with Smart systems to facilitate planning.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Interviewed, hired and trained over 50-100 staff associates and equipped to comply with company policies and procedures.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Oversaw, trained and encouraged team lewders, promoting culture of efficiency and performance.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Performed client intake procedures according to internal standards for all new admissions.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Conducted client rounds every Timeframe to check on residents.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Support Manager, 08/2014 to 08/2015
Walmart – Milwaukee , Wi
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Prepared daily task and expectations reports to assist business leaders with key decision making and strategic operational planning.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Codified office structures and processes to promote teamwork and performance.
  • Interpreted management directives to define and document administrative staff processes.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored employee and customer interactions to assess quality of service.
  • Established and implemented effective training programs to maximize team performance.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Tracked and documented metrics, and evaluated trends.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Engaged prospects and customers through various events, including trade shows, seminars and workshops.
  • Maintained store equipment, including computers, printers and fax machines.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed quality programs to reduce overdue compliance activities.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Performed forecasting to identify necessary changes for supply chain business.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
Customer Service Manager, 02/2013 to 08/2014
Walmart – Milwaukee , Wi
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Followed through with client requests to resolve problems.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Sold and cross-sold bank products to new and existing customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Counted and packaged currency and coins.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Reconciled cash drawer and resolved discrepancies.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Analyzed purchases for signs of fraud.
  • Displayed new stock and rotated existing products.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Increased customer loyalty and retention.
  • Developed standard operating procedures.
  • Received and processed customer payments.
  • Educated customers on promotions to enhance sales.
Jewelry Sales Associate, 05/2012 to 02/2013
Walmart – Milwaukee , Wi
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Completed store opening and closing procedures as per company guidelines.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Mentored new sales associates on store return policies and customer service techniques.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Performed general maintenance and light cleaning of showroom.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Checked prices and calculated totals for accurate invoice processing.
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Safely and securely loaded items to prevent damage during transport.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Addressed customer complaints and requests by resolution or escalation.
  • Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
  • Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
  • Performed data entry and completed proper paperwork.
  • Developed plan-o-grams and layouts that maximized sales.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Greeted store customers and discussed needs.
  • Gauged production progress to inform leaders of performance concerns.
  • Planned and scheduled projects and directly performed installations.
  • Maintained store assets with effective loss prevention strategies.
  • Verified contents of inventory loads against shipping papers.
Education
Business Management Economics/manufacturing Welder: Business And Managerial Economics , 03/2009
Blackwell Job Corp - Laona, WI
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Resume Overview

Companies Worked For:

  • Walmart

School Attended

  • Blackwell Job Corp

Job Titles Held:

  • Assistant Store Manager
  • Support Manager
  • Customer Service Manager
  • Jewelry Sales Associate

Degrees

  • Business Management Economics/manufacturing Welder : Business And Managerial Economics , 03/2009

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