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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Attentive supervisor with 15 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Quality focused Store Manager adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of profitable success.

Skills
  • Customer outreach
  • Creating marketing plans
  • Driving business growth
  • Leadership development
  • Store growth planning
  • Building brand awareness
  • Brand-building strategies
  • Lesson plans
  • Product inspections
  • Team leadership
  • Job cost reports
  • Business operations
  • Product organization
  • Interviewing
  • Cleaning procedures
  • Invoicing and shipping documentation
  • Employee orientation
  • Strategic business planning
  • Employee scheduling
  • Business developement
  • Process development and implementation
  • Budget coordination
  • POS system operation
  • Stock management
  • Vendor relations
  • Activities Planning
  • Product merchandising
Experience
Dick's Sporting GoodsJanuary 2019 to CurrentAssistant Store Manager
Santa Maria, CA
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
WalmartMay 2013 to December 2017Assistant Store Manager
Arroyo Grande, CA
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Coached and developed store associates through formal and informal interactions.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Partnered with Store Manager and my fellow Assistant Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Implemented merchandising plans to drive profitability, collaborating with modular team and vendors to develop strategy.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Built proactive and productive relationships with my Store Manager, Market Manager, Vendors, and Peers.
  • Handled scheduling for three store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Drove our loss prevention program to prevent internal and external shrink which keep us under our stores shrink percentage.
  • Maintained our daily financial/operational reports.
  • Ran our overnight stocking, maintenance, and modular teams for three years.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
WalmartMay 2009 to May 2013Zone Manager Supervisor
Ridgecrest, CA
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • I was responsible for store replenishment, instock, and promotional displays in high trafficing area.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • I monitored and drove our credit card, protection plan program, and front end impulse sales.
  • I was directly in charge of all casher, service desk, and Customer Service Managers.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Guided and supported 50 staff members to consistently achieve team and personal goals.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed inventory and sales records, tracked trends and reported on activities to Store Management for use in key decision making.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Education and Training
Lancaster Beauty SchoolApril 2008Some College (No Degree): Cosmetology EducationLancaster, CA
Victor Valley CollegeSome College (No Degree)Victorville, CA
Victor Valley High SchoolJune 2004High School DiplomaVictorville, CA
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Resume Overview

Companies Worked For:

  • Dick's Sporting Goods
  • Walmart

School Attended

  • Lancaster Beauty School
  • Victor Valley College
  • Victor Valley High School

Job Titles Held:

  • Assistant Store Manager
  • Zone Manager Supervisor

Degrees

  • Some College (No Degree) : Cosmetology Education
    Some College (No Degree)
    High School Diploma

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