SEARCH

Assistant Store Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ASSISTANT STORE MANAGER
Professional Summary

Results-oriented Assistant Store Manager offering 3 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.

Skills
  • Store Management
  • Sales Goals
  • Alarm System Monitoring
  • Staff Management
  • Scheduling
  • Merchandising
  • Relationship building and management
  • Order management
  • Sales techniques
  • POS systems operations
  • New-Hire Training
  • Customer experience
  • Oral and written communication
  • Sales and marketing
  • Vendor management
  • Stock management
Work History
Assistant Store Manager, 12/2016 to 01/2020
Family Dollar Stores Inc. – Flint, MI
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Supervised and evaluated staff of 8 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached team on effective upselling and cross-selling methods.
  • Supervised payroll corrections for accuracy and duplications.
  • Trained new-hires on Cash handling procedures to better service customers.
  • Trained new-hires on POS procedures to better service customers.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Interviewed, hired and trained 6 staff associates and equipped to comply with company policies and procedures.
  • Conducted store inventories once per year.
  • Drafted employee work schedules to fill coverage gaps.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Trained and managed associates in customer service and sales techniques.
  • Assisted Manager in interview process of prospective employees and provided feedback.
Customer Service Representative, 12/2015 to 04/2016
H&r Block Inc. – Flint, MI
  • Answered constant flow of customer calls with up to 10 calls in queue per minute.
  • Regularly exceeded daily sales and product add-on quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in my block to track requests, document problems and record solutions offered.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Care Giver, 04/2008 to 12/2015
Familly Service Agency Of Mid Michigan – Flint, MI
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Education
High School Diploma: 05/2000
Avondale High School - Auburn Hills, MI
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Family Dollar Stores Inc.
  • H&r Block Inc.
  • Familly Service Agency Of Mid Michigan

School Attended

  • Avondale High School

Job Titles Held:

  • Assistant Store Manager
  • Customer Service Representative
  • Care Giver

Degrees

  • High School Diploma : 05/2000

Similar Resumes

View All
Store-Assistant-Store-Manager-resume-sample

Store Assistant Store Manager

Pier 1 Imports

Topeka, Kansas