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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Experienced CSR Technical support with over 10 years of experience in Internet and Gaming Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Work History
Universal Properties- Assistant Store Manager
Interlachen, FL08/2019 - 01/2020
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Assisted Manager in interview process of prospective employees and provided feedback.
Pritchett Trucking Inc.- Dump Truck Driver
Lake Butler , FL08/2017 - 05/2018
  • Safely drove truck and materials to various destinations in Florida..
  • Hauled materials for road construction, large industrial use, construction and agriculture.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Weighed in and out at scales for load ticketing and legal weight compliance.
  • Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
  • Maintained truck logs or time recordings as required by state and company policies and regulations.
  • Operated with safety and skill to avoid accidents and delays.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Fastened chains, straps, covers and binders to secure load during transit.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports.
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
US Xpress Drivers- OTR Commercial Truck Driver /Trainer, English Language
Chattanooga, TN06/2016 - 09/2017
  • Operated with safety and skill to avoid accidents and delays.
  • Delivered goods to customers both locally and long distance.
  • Inspected vehicle on daily basis, reporting any damage or issues to Breakdown department for immediate resolution.
  • Made sure that deliveries were on time for scheduled appointments.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
  • Charted out upcoming routes with GPS technology and maps.
  • Kept meticulous logs of all correspondence with customers and freight recipients.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Communicated with company dispatchers to alert of any issues or delays.
  • Presented clean, neat appearance during every shift to uphold professional company presence.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Alpine Access- CSR TECHNICAL SUPPORT
Interlachen, FL10/2014 - 01/2016
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Responded to telephone, email and in-person inquiries regarding XBOX operation, use and repair.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • DUPE - Engaged end-users and answered questions via email, phone, website live chat and in forums.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Trained users on how to operate XBOX.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Skills
  • Technical support and assistance
  • Technical support knowledge
  • Technical Support Management
  • Customer technical support
  • Technical support escalations
  • Previous technical support experience
  • Remote Technical Support
  • Troubleshooting technical issues
  • Aftersales support
  • Customer service support
  • Event planning support
Education
Seminole High SchoolSanford, FL06/1985High School Diploma
United Elrctronics InstituteTampa, FL09/1988Associate of Arts: Hospitality Administration And Management
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Resume Overview

Companies Worked For:

  • Universal Properties
  • Pritchett Trucking Inc.
  • US Xpress Drivers
  • Alpine Access

School Attended

  • Seminole High School
  • United Elrctronics Institute

Job Titles Held:

  • Assistant Store Manager
  • Dump Truck Driver
  • OTR Commercial Truck Driver /Trainer, English Language
  • CSR TECHNICAL SUPPORT

Degrees

  • High School Diploma
    Associate of Arts : Hospitality Administration And Management

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