Assistant Store Manager Resume Example
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ASSISTANT STORE MANAGER
Professional Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Hardworking Customer Service Representative with 4 years of experience working with customers. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Experienced customer service representative with over 4 years of experience in business and marketing . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
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Work History
08/2016 to CurrentAssistant Store ManagerLands' End | Novi , MI
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Rotated merchandise and displays to feature new products and promotions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided primary customer support to internal and external customers in fast-paced environment.
03/2017 to 03/2019Customer Service AssociateAnthem, Inc. | Bakersfield , CA
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed customer relations and customer service through daily communication and interaction.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Processed purchases and handled payment transactions using POS system.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
06/2016 to 06/2017Team MemberPopeyes | Shelby , NC
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Maintained productive, efficient approach to all tasks.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Sought out ways to go above and beyond job requirements.
- Learned all required tasks quickly to maximize performance.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Educated customers on promotions to enhance sales.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Prepared beverages and filled food orders for customers.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
05/2016High School DiplomaWestern Guilford High School, City, State
Certifications
- Salesforce
- ServSafe
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Resume Overview
School Attended
- Western Guilford High School
Job Titles Held:
- Assistant Store Manager
- Customer Service Associate
- Team Member
Degrees
- 05/2016 High School Diploma
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