Agile and adaptable team leader with stellar management history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
- Business administration
- Verbal and written communication
- Job inspections
- Strategic Planning
- Staff Management
- Budgeting
- Data collection and analysis
- Sales and marketing
- Operations management
- Project Management
- Creative merchandising
- Relationship Development
- Problem Resolution
- Team Building
- Process Improvement
- Customer service
- Team Management
- First Aid/CPR
Lombard, IL, 08/2019 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Drafted employee work schedules to fill coverage gaps.
Longmont, CO, 09/2015 - 08/2019
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Drafted employee work schedules to fill coverage gaps.
- Acted as point of contact for vendor collaboration for contracted services.
Hartford, CT, 05/2014 - 09/2015
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Trained team members in successful strategies to meet operational and sales targets.
- Provided sales feedback to management to address concerns in sales reports.
Jackson, MS, 05/2011 - 05/2014
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Handled cash register, returns and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Built and designed large displays weekly to promote specific products.
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Resume Overview
School Attended
- Sam Houston State University
- Teague High School
Job Titles Held:
- Assistant Store Manager
- Assistant Store Manager
- Department Supervisor
- Department Supervisor
Degrees
- Some College (No Degree)
- High School Diploma
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