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Assistant Store Manager Resume Example

Resume Score: 80%

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ASSISTANT STORE MANAGER
Skills
  • POS systems operations
  • Stock management
  • Customer relations
  • Records maintenance
  • Sales strategies
  • Sales techniques
  • Issue resolution
  • Merchandising
  • Store growth planning
  • Leadership development
  • Driving business growth
  • Customer outreach
  • Creating marketing plans
  • Building brand awareness
  • CCTV
  • Inventory management
  • Supervision
  • Team building
  • Operational improvement
  • Project organization
  • Relationship development
  • Problem resolution
  • Business operations
  • Planning and coordination
  • Customer service
  • MS Office
  • Communications
  • Organization
Education and Training
Some College (No Degree) - Pharmaceutical Sciences
Medcerts Livonia, MI
Bachelor of Arts - Information Technology
Strayer UniversityWashington, DC
Summary

Goal-driven retail manager with over 5 years in creating consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.

Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.

Experience
Assistant Store ManagerBuckle Inc. | Tacoma, WA05/2019 - Current
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated and enhanced delivery of $120 average sale of all teammate presentation through impacting.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Mentored team on effective upselling and cross-selling techniques.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Built proactive and productive relationships with General Manager, Area & District Managers and business agents.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Store ManagerBath & Body Works | Tacoma, WA10/2016 - 06/2019
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Interviewed, hired, supervised and trained over 20 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Contributed to merchandising ideas at team sales meetings.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Conducted monthly performance reviews to organize training and development for staff.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Implemented succession planning by training and developing eight associates into leadership positions.
  • Provided direction and instruction to associates on variety of tasks, including shopkeeping and Replenishment.
  • Worked closely with district manager, other area store managers, and my leadership team to formulate and build store brand and strategy.
  • Oversaw daily cash register operations and cash management and kept errors 1.8% rate by implementing shrink system.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
Warehouse PackerAmazon | DuPont, WA09/2015 - 03/2017
  • Documented product transfers and shipments using kiva to keep records current and accurate.
  • Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
  • Assembled and prepared cartons, crates and containers to protect materials during shipment.
  • Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Continuously moved and unpacked over 70 pounds of heavy and fragile packages, maintaining efficiency and accuracy for long shifts.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Bent, lifted, opened, and moved heavy and fragile products weighing up to 70 pounds.
  • Maintained accurate order and shipment forms and inventory documentation to facilitatetimely material flow.
  • Communicated effectively with members of public in often crowded and noisy environments.
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Resume Overview

Companies Worked For:

  • Buckle Inc.
  • Bath & Body Works
  • Amazon

School Attended

  • Medcerts
  • Strayer University

Job Titles Held:

  • Assistant Store Manager
  • Store Manager
  • Warehouse Packer

Degrees

  • Some College (No Degree) - Pharmaceutical Sciences
    Bachelor of Arts - Information Technology

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