Assistant Store Manager resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Reliable and hardworking familiar with working alone or with a team. Experienced in supporting servers, delivering food and bussing tables. Good interpersonal and multitasking skills in fast-paced environments.
Forward-thinking Assistant GM with proven operations and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Bringing years of related experience, decisive nature and strategic planning expertise.Responsive to changing business demands with adaptable and strategic approaches. Performance-driven and industrious with innovative mentality focused on driving company success.
Friendly individual with 15 years of food service and management experience into professional position in AZ. Developed and trained employees, maintained critical standards for food quality and negotiated vendor contracts. Diligent about consulting with department leaders, vendors and team members to understand requirements and implement proactive solutions. Positive, upbeat and resourceful team player.Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized record keeping and client relations.
Skills
POS systems operations
Sales techniques
Stock management
Issue resolution
Billing
Sales strategies
Customer relations
Records management
Merchandising
Store growth planning
Driving business growth
Managing retail build outs
Customer outreach
Leadership development
Employee scheduling
Strong communication skills
Shift checklists
Excellent multi-tasker
Reliable and dependable
Employee training
Inventory control
Time management
Exact Software
Proficient in MS Office
Typing speed 55 WPM
Banking and financial services background
Inventory control procedures
Perfect attendance record
Flexible
Store planning and design
Approachable
Dedicated team player
Relationship selling
Cash handling accuracy
Detail-oriented
Team leadership
Organized
Flexible schedule
Excellent time management
Cheerful and energetic
Positive outlook
Experience
Assistant Store Manager, 11/2014 - 04/2016 7-Eleven, Inc. – Medford, OR,
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
Improved efficiency through supervising daily staff assignments and tasks
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
Encouraged professional growth and talent development in associates to increase performance in all areas
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
Trained 30 employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Conducted performance reviews to organize training and development for staff
Minimized waste through expense tracking and effective cost control strategies
Decreased costs by negotiating with vendors and suppliers for better prices
Processed credit and debit card payments and returned proper change for cash purchases
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store
Achieved sales, budget and other targeted goals
Promoted and supported strong relationships with local community organizations in surrounding area
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times
Coached and developed store associates through formal and informal interactions
Mentored team on effective upselling and cross-selling techniques
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism
Built proactive and productive relationships and business agents
Collaborated with chefs and cooks to plan menus for special events and occasions
Enhanced team engagement and performance with daily updates and informational meetings
Collected food, wine and appetizer orders from patrons and promoted upsell items
Assessed customer needs and requirements to effectively provide product pricing
Encouraged, trained and disciplined employees to maximize performance
Planned and updated menus to capitalize on changing trends in customer preferences
Boosted customer satisfaction ratings by resolving issues quickly
Disciplined and maintained staff of 25 to provide hospitable, professional service reflecting business initiatives
Supported servers by preparing specialty drinks for patrons in all areas of establishment
Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
Placed new inventory orders and oversaw correct restocking procedures
Secured positive customer experiences while executing effective quality assurance practices
Strategized long-term business needs while generating guest relations feedback for process improvements
Worked with management to plan and implement special events to boost customer numbers and profits
Met demanding business targets with high efficiency and smooth performance
Limited utility, equipment, labor and food expenses by implementing cost-control strategies
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules
Motivated and led team members to work together to achieve targets
Managed store cash intake with high accuracy and prepared daily bank deposits
Maintained tight financial controls with highly accurate daily registers
Assistant General Manager, 02/2019 - 04/2019 Hyatt Hotels Corp. – Sunnyvale, CA,
Met demanding business targets with high efficiency and smooth performance
Strategized long-term business needs while generating guest relations feedback for process improvements
Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
Encouraged, trained and disciplined employees to maximize performance
Monitored cash intake to eliminate discrepancies
Motivated and led team members to work together to achieve targets
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules
Planned and updated menus to capitalize on changing trends in customer preferences
Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels
Maintained physical and computer file systems
Placed new inventory orders and oversaw correct restocking procedures
Enhanced team engagement and performance with daily updates
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
Assessed customer needs and requirements to effectively provide product pricing
Maintained tight financial controls with highly accurate daily registers
Identified customer needs and delivered relevant product solutions and promotions
Regularly updated computer systems with new pricing
Managed store cash intake with high accuracy and prepared daily bank deposits
Secured positive customer experiences while executing effective quality assurance practices
Inventory Control Manager, 04/2019 - Current Smithfield Foods, Inc. – Newtown, MO,
Conducted monthly, quarterly and yearly inventories of warehouse stock
Reviewed and executed supply chain transfers for purchase orders
Defined warehouse policies, inventory requirements and replenishment guidelines for inventory items
Set up delivery of distillate materials to arrive in time for production start date
Attended meetings and assisted fellow planning staff to maintain proper workflows
Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers
Documented production information showing volume produced
Education and Training
High School Diploma: , Expected in 05/2004 - New Glarus High School - New Glarus, WI GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.