Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Seasoned Manager with 17 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.

Skills
  • Goals and Performance
  • Inventory Control
  • Store Management
  • Process Improvement
  • Sales Goals
  • Store Operations
  • Scheduling
  • Report writing skills
  • Interviews and interrogations
  • Loss prevention expertise
  • Problem analysis and resolution
  • Security measures
  • Fraudulent activities investigations
  • Excellent work ethic
  • Data management
  • Team Leadership
Education
Penn Foster Career School Scranton, PA Expected in 04/2020 Career Diploma : HVACR Technician - GPA :
Institute Of Public Safety Gainesville, FL, Expected in 08/2000 Law Enforcement Certification : Law Enforcement - GPA :
Santa Fe College Gainesville, FL Expected in Associate of Arts : Engineering - GPA :
Center For Naval Aviation Technical Training (CNATT) Pensacola, FL Expected in 09/1997 Certificate : Avionics - GPA :
Marine Corps School Of Infantry Marine Corps Base Camp Lejeune, NC, Expected in 09/1996 Certificate : Marine Combat Training - GPA :
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Experienced in Power Point and Microsoft Office
  • Public Speaking to crowds of 150+
  • Web design and HTML
  • Supervised team of 180+ staff members.
  • Awarded the "Most well rounded Assets Protection Professional in 2013
  • Awarded Multiple Assets Protections Manager of the Quarter
  • Awarded Multiple "Unsung Hero" awards several years in a row.
Work History
Edible Arrangements - Assistant Store Manager
Colonial Heights, VA, 01/2019 - Current
  • Coached 180+ sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings to over 90%.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every hourly to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff of 180+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Conducted daily and weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Pro Audio Video - Assets Protection & Safety Manager
New York, NY, 07/2006 - 01/2019
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Represented Lowe's Companies Inc in court proceedings and investigations.
  • Reduced shrink by 25% through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Wrote reports for internal and external crime, burglary or theft.
  • Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
  • Monitored paperwork procedures to prevent error-related losses.
  • Performed thorough cash audits and deposit investigations.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Home Depot - Senior Loss Prevention Investigator
City, STATE, 02/2005 - 07/2006
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Installed and maintained covert security equipment.
  • Performed thorough cash audits and deposit investigations.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Beall's Department Stores Inc. - Loss Prevention Agent
City, STATE, 03/2004 - 02/2005
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
  • Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.

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Resume Overview

School Attended

  • Penn Foster Career School
  • Institute Of Public Safety
  • Santa Fe College
  • Center For Naval Aviation Technical Training (CNATT)
  • Marine Corps School Of Infantry

Job Titles Held:

  • Assistant Store Manager
  • Assets Protection & Safety Manager
  • Senior Loss Prevention Investigator
  • Loss Prevention Agent

Degrees

  • Career Diploma
  • Law Enforcement Certification
  • Associate of Arts
  • Certificate
  • Certificate

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