Seasoned Manager with 17 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.
Skills
Goals and Performance
Inventory Control
Store Management
Process Improvement
Sales Goals
Store Operations
Scheduling
Report writing skills
Interviews and interrogations
Loss prevention expertise
Problem analysis and resolution
Security measures
Fraudulent activities investigations
Excellent work ethic
Data management
Team Leadership
Education
Penn Foster Career SchoolScranton, PAExpected in 04/2020 – –Career Diploma:HVACR Technician - GPA:
Institute Of Public SafetyGainesville, FL, Expected in 08/2000 – –Law Enforcement Certification:Law Enforcement - GPA:
Santa Fe CollegeGainesville, FLExpected in – –Associate of Arts:Engineering - GPA:
Center For Naval Aviation Technical Training (CNATT)Pensacola, FLExpected in 09/1997 – –Certificate:Avionics - GPA:
Marine Corps School Of InfantryMarine Corps Base Camp Lejeune, NC, Expected in 09/1996 – –Certificate:Marine Combat Training - GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Experienced in Power Point and Microsoft Office
Public Speaking to crowds of 150+
Web design and HTML
Supervised team of 180+ staff members.
Awarded the "Most well rounded Assets Protection Professional in 2013
Awarded Multiple Assets Protections Manager of the Quarter
Awarded Multiple "Unsung Hero" awards several years in a row.
Work History
Edible Arrangements - Assistant Store Manager Colonial Heights, VA, 01/2019 - Current
Coached 180+ sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings to over 90%.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Walked through store areas every hourly to identify and proactively resolve issues negatively impacting operations.
Supervised and evaluated staff of 180+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Conducted daily and weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Pro Audio Video - Assets Protection & Safety Manager New York, NY, 07/2006 - 01/2019
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Represented Lowe's Companies Inc in court proceedings and investigations.
Reduced shrink by 25% through thorough training of loss prevention staff and meticulous reviews of company documents.
Wrote reports for internal and external crime, burglary or theft.
Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Monitored paperwork procedures to prevent error-related losses.
Performed thorough cash audits and deposit investigations.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Home Depot - Senior Loss Prevention Investigator City, STATE, 02/2005 - 07/2006
Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Installed and maintained covert security equipment.
Performed thorough cash audits and deposit investigations.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Beall's Department Stores Inc. - Loss Prevention Agent City, STATE, 03/2004 - 02/2005
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
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School Attended
Penn Foster Career School
Institute Of Public Safety
Santa Fe College
Center For Naval Aviation Technical Training (CNATT)
