Assistant Store Manager Resume Example Company Name

ASSISTANT STORE MANAGER

Skills

Goals and Performance
Inventory Control
Store Management
Process Improvement
Sales Goals
Store Operations
Scheduling
Report writing skills

Interviews and interrogations
Loss prevention expertise
Problem analysis and resolution
Security measures
Fraudulent activities investigations
Excellent work ethic
Data management
Team Leadership

Professional Summary

Seasoned Manager with 17 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Experienced in Power Point and Microsoft Office
Public Speaking to crowds of 150+
Web design and HTML
Supervised team of 180+ staff members.
Awarded the "Most well rounded Assets Protection Professional in 2013
Awarded Multiple Assets Protections Manager of the Quarter
Awarded Multiple "Unsung Hero" awards several years in a row.

Work History

Assistant Store Manager, 01/2019 to Current
Company Name - City, State

Coached 180+ sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings to over 90%.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Walked through store areas every hourly to identify and proactively resolve issues negatively impacting operations.
Supervised and evaluated staff of 180+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Conducted daily and weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Assets Protection & Safety Manager, 07/2006 to 01/2019
Company Name - City, State

Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Represented Lowe's Companies Inc in court proceedings and investigations.
Reduced shrink by 25% through thorough training of loss prevention staff and meticulous reviews of company documents.
Wrote reports for internal and external crime, burglary or theft.
Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Monitored paperwork procedures to prevent error-related losses.
Performed thorough cash audits and deposit investigations.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.

Senior Loss Prevention Investigator, 02/2005 to 07/2006
Company Name - City, State

Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Installed and maintained covert security equipment.
Performed thorough cash audits and deposit investigations.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.

Loss Prevention Agent, 03/2004 to 02/2005
Company Name - City, State

Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.

Education

Career Diploma: : HVACR Technician, 04/2020Penn Foster Career School - City, State

Law Enforcement Certification: : Law Enforcement, 08/2000Institute Of Public Safety - City

Associate of Arts: : EngineeringSanta Fe College - City, State

Certificate: : Avionics, 09/1997Center For Naval Aviation Technical Training (CNATT) - City, State

Certificate: : Marine Combat Training, 09/1996Marine Corps School Of Infantry - City

Resume Overview

School Attended

Penn Foster Career School
Institute Of Public Safety
Santa Fe College
Center For Naval Aviation Technical Training (CNATT)
Marine Corps School Of Infantry

Job Titles Held:

Assistant Store Manager
Assets Protection & Safety Manager
Senior Loss Prevention Investigator
Loss Prevention Agent

Degrees

Career Diploma : : HVACR Technician , 04/2020
Law Enforcement Certification : : Law Enforcement , 08/2000
Associate of Arts : : Engineering
Certificate : : Avionics , 09/1997
Certificate : : Marine Combat Training , 09/1996

Assistant Store Manager Resume Example

Resume Score: 80%

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