LiveCareer-Resume

assistant store manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Results-oriented Assistant Store Manager offering 10 + years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.

Skills
  • Relationship building and management
  • Order management
  • Sales techniques
  • Goals and performance
  • Quickbooks
  • Customer Relations
  • Employee scheduling
  • Systems and software programs
  • Staff Scheduling
  • Order processing
  • Sales and marketing
  • Staff supervision
  • Google Drive
  • Microsoft Office Suite
  • Customer experience
  • Operations
  • Vendor management
  • Database Management
  • Stock management
Work History
Assistant Store Manager, 07/2016 to 03/2018
Cost Plus World MarketAkron, OH,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Coached team on effective upselling and cross-selling methods.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Promoted to Assistant Manager after only 3 months with company.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Trained and managed associates in customer service and sales techniques.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Hotel Front Desk Clerk/night Desk Manager , 05/2013 to 10/2015
Red Roof InnCity, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Entered customer data using Microsoft and Excel software and updated information whenever patrons changed rooms.
  • Oversaw fast-paced front desk operations at busy 24 hr facility with as many as 70+ nightly guests.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including bathrooms, beds dirty, customer complaints and switching rooms to promote quick remediation if necessary.
  • Maintained transaction security by verifying payment cards against identification.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Supervised 12 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention. Housekeepers, Maintenance workers, laundry room keep.
  • Prepared weekly employee work schedules for 12 team members ensuring all shifts received adequate coverage.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Backroom Manager/ Storefront, 02/2002 to 02/2011
Macy'sCity, STATE,
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Managed scheduling and task delegation for 8-member warehouse team.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Collaborated with Store Manager to effectively cut down on defective items in storage and in shipments.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Stocked merchandise each A.M/ P.M. clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Education
Diploma : Basics, Expected in 01/2002
Larkin High School - Elgin, IL,
GPA:
: , Expected in
Indiana University - Purdue University Indianapolis - Indianapolis, IN
GPA:

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Resume Overview

School Attended

  • Larkin High School
  • Indiana University - Purdue University Indianapolis

Job Titles Held:

  • Assistant Store Manager
  • Hotel Front Desk Clerk/night Desk Manager
  • Backroom Manager/ Storefront

Degrees

  • Diploma

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